CRM & Loyalty Marketing Manager

4 hours ago

Sydney Olympic Park, New South Wales, Australia El Jannah Franchise Company Pty Ltd Full time $80,000 - $120,000 per year

Become Legendary.

At El Jannah, we're all about authentic food, real people and memorable experiences. As we continue expanding across Australia, we're looking for a CRM & Loyalty Marketing Manager to elevate our customer journey and strengthen how guests experience our brand.

About the role

You'll lead the strategy, roadmap and execution of CRM and loyalty across Salesforce Marketing Cloud, the El Jannah App, website journeys and lifecycle programs. Your work will shape personalised communication, remove friction and lift repeat visitation across both digital and in-restaurant experiences.

This role blends strategy with hands-on delivery and partners closely with Marketing, IT, Operations, Product and Franchise teams.

You will:

  • Lead CRM and loyalty strategy, governance and platform ownership
  • Build automated lifecycle journeys that drive repeat visits and retention
  • Deliver CRM campaigns across email, SMS, WhatsApp, push and in-app
  • Use data and segmentation to personalise the customer experience
  • Map and optimise digital and restaurant journeys
  • Support new restaurant openings with CRM activation
  • Lead insights, reporting and continuous optimisation
  • Coach and develop CRM capability across the organisation

About you

You're a CRM specialist who combines strategic thinking with hands-on execution. You understand how data, automation and customer insight fuel commercial growth and loyalty.

You'll bring:

  • 7–10 years' CRM/lifecycle experience, including leadership
  • Strong Salesforce Marketing Cloud experience
  • Proven success building lifecycle journeys and driving performance
  • Experience in QSR/retail (preferred)
  • Strong analytical capability and technical skills (SQL, HTML/CSS/AMPScript)
  • Clear communication and stakeholder influence skills

Why El Jannah?

  • Welcoming. Authentic. Fun-Loving. True Teamwork.
  • Join a fast-growing Australian favourite and help shape the next chapter of our guest experience.

Apply now and help deliver the flavour, energy and heart our guests love.

  • Loyalty & CRM Manager

    6 days ago

    Sydney, New South Wales, Australia City Chic Collective Limited Full time

    About the RoleWe're looking for a strategic and results-driven Loyalty Program Manager to implement, and optimise our customer loyalty initiatives. You'll be responsible for optimising engaging strategies and initiatives that drive customer retention, increase lifetime value, and strengthen customer loyalty across all touchpoints.You'll bring together...

  • CRM & Loyalty Specialist

    2 days ago

    Sydney, New South Wales, Australia Showpo Full time $104,000 - $156,000 per year

    About Us:Showpo is the Australian owned, global, social media led ecommerce brand, redefining fashion retail for the new generation.Showpo was established in Sydney in 2010 from our Founder & CEO Jane Lu's garage. Forward to now, we have disrupted the traditional retail model, are a global fashion destination and one of Australia's home grown true global...

  • Marketing Growth Analytics Manager

    1 hour ago

    Sydney, New South Wales, Australia AMP Full time

    Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175 years.If we do...

  • Content Marketing Manager

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $80,000 - $120,000 per year

    DescriptionHelp people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175...

  • Marketing Data Analyst

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $80,000 - $120,000 per year

    Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175 years.If we do...

  • Marketing Data Analyst

    6 days ago

    Sydney, New South Wales, Australia AMP Full time $80,000 - $120,000 per year

    DescriptionHelp people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175...

  • CRM Marketing Manager

    2 weeks ago

    Sydney, New South Wales, Australia Zimmermann Full time $120,000 - $140,000 per year

    Job Description ZIMMERMANNis seeking a results-driven CRM Marketing Manager - Strategy to join our dynamic CRM Marketing team based at our Head Office in Sydney.In this pivotal role, you will lead the development and execution of our omnichannel CRM strategy to elevate client engagement and deliver measurable business impact. You will craft strategic client...

  • CLM Marketing Lead

    6 days ago

    Sydney, New South Wales, Australia AMP Services Full time $120,000 - $180,000 per year

    Help people create their tomorrow, while you create yours We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175 years. If we...

  • CRM Manager

    6 days ago

    Sydney, New South Wales, Australia Coco Republic Full time $80,000 - $120,000 per year

    About Coco RepublicCoco Republic is a premier design destination, known for curating interiors that exude timeless elegance, sophistication, and effortless style. With showrooms across Australia and New Zealand, our brand is synonymous with timeless design, impeccable service, and beautifully crafted furniture. While we are deeply proud of our products, it...

  • Integrated Marketing Manager

    2 weeks ago

    Sydney, New South Wales, Australia AMP Services Full time $90,000 - $120,000 per year

    Help people create their tomorrow, while you create yours We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175 years. If we...