Loyalty & CRM Manager

4 days ago

Sydney, New South Wales, Australia City Chic Collective Limited Full time

About the Role

We're looking for a strategic and results-driven Loyalty Program Manager to implement, and optimise our customer loyalty initiatives. You'll be responsible for optimising engaging strategies and initiatives that drive customer retention, increase lifetime value, and strengthen customer loyalty across all touchpoints.

You'll bring together creativity and analytics to deepen engagement with our most loyal customers, elevate retention, and grow lifetime value — all while making sure every message, and reward delivers on the promise of City Chic.

Here's what you'll be doing (and loving every minute of it):

What You'll Own

  • Dream Big
    : Execute the strategy and evolution of our program, keeping it fresh, innovative, and irresistible.
  • Segmentation Strategy:
    Lead CRM planning and lifecycle communications, driving engagement and revenue across email and SMS.
  • Make Data Your BFF
    : Dive into insights to understand what makes our customers tick, then use that knowledge to create magic that drives revenue and results
  • Develop & Execute Strategy:
    Design comprehensive loyalty programs that align with business objectives and customer needs
  • Drive Insights:
    Analyse customer behaviour, program performance, and market trends to optimise engagement and ROI
  • Cross-Functional Collaboration:
    Work closely with marketing, CX, product teams to deliver seamless customer experiences
  • Program Management:
    Oversee day-to-day operations, member communications, and reward fulfilment processes
  • Stakeholder Reporting:
    Present performance metrics and strategic recommendations to senior leadership

What Success Looks Like

  • Drive increased member participation, retention, and lifetime value through data-led strategies.
  • Build effective segmentation and communication plans to strengthen customer connection.
  • Deliver clear, actionable reporting on CRM and loyalty performance metrics.
  • Embed loyalty and CRM initiatives into broader marketing and eCommerce campaigns.
  • Continuously optimise lifecycle communications to maximise engagement and ROI.
  • A thriving community of loyal insiders who can't get enough of City Chic.

What You Bring to the Table

  • 5+ years of experience in loyalty, CRM or Digital Marketing/eCommerce (bonus points if it's in retail, fashion, or lifestyle).
  • Hands-on experience with email marketing platforms and data segmentation and reporting tools
  • A knack for balancing ideas and insights with commercial smarts—you know how to delight customers while delivering ROI.
  • Stellar project management skills and the ability to juggle multiple priorities like a pro.
  • A love for data and the ability to turn insights into action.

Who You Are

  • Customer-Obsessed: You get what makes people tick and know how to build emotional connections.
  • Trade Driven: You understand how to drive commercial decisions that drive profitable revenue
  • A Natural Connector: You thrive on collaboration and know how to bring people together to make things happen.
  • Innovative & Adaptive: You're always looking for new ways to surprise and delight, and you're not afraid to pivot when needed.
  • Positive & Resilient: You bring good vibes and a can-do attitude, even when the going gets tough.

  • Loyalty Manager

    2 days ago

    Sydney, New South Wales, Australia Sharp & Carter Full time $90,000 - $120,000 per year

    OverviewReporting to the Senior Loyalty Marketing Manager, the Loyalty Manager provides end to end loyalty program management, administrative, and delivery support for key sales and marketing loyalty initiatives spanning across finance, supplier management, executive reporting, and program coordination.ResponsibilitiesRun the day-to-day operations of the...

  • CRM Manager

    4 days ago

    Sydney, New South Wales, Australia Coco Republic Full time $80,000 - $120,000 per year

    About Coco RepublicCoco Republic is a premier design destination, known for curating interiors that exude timeless elegance, sophistication, and effortless style. With showrooms across Australia and New Zealand, our brand is synonymous with timeless design, impeccable service, and beautifully crafted furniture. While we are deeply proud of our products, it...

  • Platform Owner

    4 days ago

    Sydney, New South Wales, Australia AMP Services Full time $120,000 - $150,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Proposition Manager

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $80,000 - $120,000 per year

    If you could create the best digital bank in Australia, what would it look like? And how would it make life easier for customers?We're wondering the same thing.We built it. We launched it. Now, we runWe started with an idea: to disrupt the industry with a beautiful, brilliant banking solution designed specifically for small businesses and everyday Aussies....

  • Compliance Manager

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $80,000 - $120,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Partnerships Manager

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $90,000 - $120,000 per year

    If you could create the best digital bank in Australia, what would it look like? And how would it make life easier for customers?We're wondering the same thing.We built it. We launched it. Now, we runWe started with an idea: to disrupt the industry with a beautiful, brilliant banking solution designed specifically for small businesses and everyday Aussies....

  • Senior Manager Risk, Compliance

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $120,000 - $180,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Search & Generative Engine Optimisation Manager

    2 days ago

    Sydney, New South Wales, Australia AMP Full time $104,000 - $130,878 per year

    Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 175 years.If we do...

  • Product Delivery Manager

    1 week ago

    Sydney, New South Wales, Australia AMP Full time $60,000 - $180,000 per year

    If you could create the best digital bank in Australia, what would it look like? And how would it make life easier for customers?We're wondering the same thing.We built it. We launched it. Now, we runWe started with an idea: to disrupt the industry with a beautiful, brilliant banking solution designed specifically for small businesses and everyday Aussies....

  • Senior Product Manager

    2 days ago

    Sydney, New South Wales, Australia AMP Full time $120,000 - $180,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...