Operations Associate

5 hours ago

Double Bay, New South Wales, Australia 2e1e04aa-01eb-4a3c-a6dc-8be6354690d8 Full time $60,000 - $80,000 per year

Role Overview

Join our tight-knit team at the forefront of redefining financial solutions for Australians aged 55+ and help shape the future of our lending business.

You will ensure a customer's journey from application to settlement and beyond is a seamless experience.

We're a young, fast-growing business. We have big ambition and a lot of heart, and we recognize our privilege in meeting the needs of our 55+ customers.

The right candidate will have the opportunity to learn and build a career as our business grows.

Key responsibilities

Customer loan applications
: ensure applications are complete and appropriate, fix any manual/non-automated parts, and resolve gaps to get applications ready for credit review

Origination support
: complete any support processes in the loan application, assessment or origination process, including checking, completing, ordering and following up

Payment processing
: run payment processes, ensuring flows are timely and accurate

Loan settlement process
: work with panel solicitors to ensure brilliant, quick settlements

Compliance and file management
: check and maintain accompanying documents such as ID, bank and title documents

  • Other responsibilities
    : as Inviva is a fast-growing company, the Operations Associate will have the opportunity to have a real influence and exposure to many parts of the business, including projects and process mapping, improvement and automation. This is the real privilege – and fun – of an early-stage business

Preferred attributes

  • Smart and curious
  • thinks critically, learns fast, can navigate complexity
  • High attention to detail
  • accurate, thorough, strong follow-through
  • Outcome-driven
  • organised, proactive, keeps multiple tasks moving
  • Good judgement
  • sensible decision-making, knows when to escalate
  • Engaging and collaborative
  • clear communicator, positive team player
  • Comfortable with ambiguity
  • solves problems, adapts as processes evolve
  • Customer-aware
  • able to balance process with empathy for older customers
  • Experience in operations beneficial
    , but not essential
  • Financial services experience helpful
    , but not required
  • Aptitude and attitude matter most
  • strong learners encouraged to apply
  • Willing to put a hand up
  • takes initiative and contributes broadly

What we'll give you:

Inviva is a fast-growing reverse mortgage
lender. We help Australians over 55 unlock the equity they have built up in their home to live their best life. 

We hold an Australian credit licence, are well capitalised and have proven track records from other businesses – we're here for the long haul. Australian tennis legend, Todd Woodbridge, is our brand ambassador.

As a fast-growing business, we have a dynamic, entrepreneurial environment with an incredibly supportive and welcoming team. We have no bureaucracy, have a strong sense of purpose and a deep sense of responsibility and care for our customers. We train, mentor and empower. As we grow, we create career growth opportunities so that you grow too.

Based in Double Bay, a quick walk from Edgecliff train station, we have restaurants, bars and shops nearby. We have a beautiful office adjacent to Double Bay's famous Thursday markets – a regular team picnic spot

We offer competitive remuneration, discretionary bonuses and also have an employee share option plan for eligible permanent staff.

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