Retail Customer Service Officer

2 days ago

Double Bay, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**:

- Pay Rate** $27.04 /**hour increases to **$28.91/** hour after approximately 3 months, + 12% Superannuation
- 12 weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
- Permanent Part Time position working 4 hours per day, Monday - Friday
- Access to all Australia Post job openings to advance your career

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 days ago

    Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 week ago

    Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    4 days ago

    Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    4 days ago

    Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Manager

    1 week ago

    Double Bay, Australia JSHealth Vitamins Full time

    As Customer Service Manager, you will be responsible for overseeing the running of the Customer Service Team and managing all aspects of Customer Service. Growing and maintaining customer relationships and prioritising customer satisfaction at all times. You will be responsible for creating and reviewing customer policies and implementing new processes to...

  • State Retail Manager

    2 days ago

    Double Bay, Australia Scanlan Theodore Full time

    **About us**: Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company. An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations...

  • Customer Service Team Member

    2 weeks ago

    Double Bay, Australia Metro Full time

    Team Member | Metro Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you! About Us Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well all...

  • Casual Retail Customer Experience and Data

    1 week ago

    Batemans Bay, Australia Clemenger Group Limited Retail Services Full time

    We are currently seeking a detail-oriented and enthusiastic individual to join our causal field team as a **Retail Customer Experience and Data Collection Specialist**. In this multifaceted role, you will have the opportunity to conduct Customer Experience audits of various retailers and restaurants, capturing valuable data, identifying development areas and...

  • Retail: Part Time Customer Service

    4 days ago

    Bay View, Australia Telstra Full time $40,000 - $60,000 per year

    Employment TypePermanentClosing Date21 Oct :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant CLAREMONTJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Customer Service Officer

    1 week ago

    Deception Bay, Australia Tuff Ozy Concrete Sleepers Full time

    We are looking for an organized and detail-oriented Customer Service Officer/Administrator to join our office team. In this role, you will be responsible for processing customer orders, managing inventory levels, and ensuring timely fulfillment of orders while providing exceptional customer service. Your ability to work well under pressure and handle...