Customer Success Representative(temp to full-time)

2 weeks ago

Melbourne, Victoria, Australia Adatop Full time $60,000 - $75,000 per year

Job Title: Customer Success Representative (Temp, Intern to Full-Time)

Location: Melbourne, Australia

Company: RestoSuite Australia

Salary: Negotiable

Job Type: All

About Us

isa global intelligent system provider dedicated to hospitality groups worldwide. Our solutions help businesses:

Improve operational efficiency

Reduce operational costs

Enhance customer satisfaction

Increase revenue

We are currently looking for a Customer Success Representative in Melbourne to support our clients in maximizing their use of RestoSuite's intelligent system, ensuring customer success and satisfaction.

Responsibilities

Customer Support: Assist clients in using the RestoSuite system, providing training and troubleshooting support.

Technical Guidance: Quickly learn and master the software features to help clients optimize operations.

Customer Relationship Management: Build and maintain strong client relationships to ensure satisfaction and retention.

Problem-Solving: Identify customer pain points and offer tailored solutions to enhance their experience.

Feedback & Improvement: Collect client feedback and collaborate with internal teams to improve products and services.

Requirements

Strong computer skills, with the ability to learn software quickly

Excellent interpersonal and communication skills

Have own transportation is a plus (some client site visits may be required)

Hospitality industry experience is a plus (restaurants, hotels, etc.)

Multilingual skills are a plus (e.g., Mandarin, French, Japanese, etc.)

Self-motivated, responsible, and able to work independently

What We Offer

Flexible working hours – Ideal for those balancing other commitments

Learning opportunities– Gain hands-on experience with cutting-edge hospitality management systems

International team collaboration– Work with the global RestoSuite network

Career growth potential– Strong performers may have opportunities for full-time roles

How to Apply

If you meet the above criteria and are excited to be part of a growing team, please send your resume to with the subject "Application for Customer Success Representative – [Your Name]".

Job Types: Part-time, Casual, Temp to perm, Internship, Graduate

Pay: From $57,813.25 per year

Expected hours: No less than 20 per week

Benefits:

  • Professional development assistance

Licence/Certification:

  • Driver Licence (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: Hybrid remote in Melbourne VIC 3000

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