Customer Service Consultant Full Time
2 weeks ago
Client Service Representative – Contact Centre (Full Time)
Based in Moonee Ponds, Melbourne | Join Australia's Largest Tax Agent
Do you love speaking with people, solving problems, and making someone's day a little easier?
If you're someone who takes pride in delivering excellent service and thrives in a fast-paced, team-driven environment, we'd love to hear from you.
About Us
At H&R Block, we're proud to be Australia's leading tax services provider. Every year, we help millions of individuals and small businesses navigate tax season with confidence. Our reputation is built on trust, expertise, and people, and that starts with our incredible Client Service Centre Team based in Moonee Ponds.
About the Role
We're looking for confident and capable Customer Service Representatives to join our Client Service Centre Team, in a full time capacity.
You'll be speaking with clients over the phone, for both inbound and outbound calls, to book appointments, provide helpful information, and make sure they feel supported every step of the way. Outbound calls are only warm calls to existing customers, to remind them to book in. There is no cold calling involved.
This is a full-time role based at our Moonee Ponds Client Service Centre, conveniently located with easy access to public transport (train, tram, and bus).
Your role will involve
* Answer inbound calls from clients wanting to book appointments for their tax return
* Make friendly outbound calls to remind existing customers it's tax time
* Build rapport quickly and guide customers to the right time, place, and person
* Accurately update client information in our systems
* Hit your KPIs, and enjoy the rewards that come with it
* Collaborate with your team and support each other during peak times
* Stay compliant with our procedures and privacy standards
What We're Looking For
* Proven experience in customer service (call centre experience a bonus)
* Strong verbal and written communication skills
*Comfortable using computer systems and following established processes
*Confident, calm under pressure, and solutions-focused
*Motivated to achieve targets, but always with a client-first mindset
*Able to work within a rotating roster (released at least two weeks in advance)
*A positive team player who genuinely enjoys connecting with people
What We Offer
*Attractive salary package
*A role with purpose, involving the supporting of Australians at a critical time of year
*Supportive and inclusive team environment
*Ongoing training and development
*Onsite leadership and mentoring
*Convenient location in Moonee Ponds with excellent transport links, cafes and retail outlets
*No cold calls, all clients are existing and familiar with our services
*The chance to work for a trusted national brand with a long-standing reputation
Ready to Take the Next Step?
If you're ready to be part of a team that values professionalism, positivity, and people, this is your moment.
-
Retail: Full Time Customer Service
2 weeks ago
Melbourne, Victoria, Australia Telstra Full time $60,000 - $90,000 per yearEmployment TypePermanentClosing Date1 Nov :59pmJob TitleTelstra Retail: Full Time Customer Service & Sales Consultant DONCASTERJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...
-
Retail: Full Time Customer Service
14 hours ago
Melbourne, Victoria, Australia Telstra Full time $60,000 - $90,000 per yearEmployment TypePermanentClosing Date13 Nov :59pmJob TitleTelstra Retail: Full Time Customer Service & Sales Consultant POINT COOKJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...
-
Retail: Full Time Customer Service
13 hours ago
Melbourne, Victoria, Australia Telstra Full time $60,000 - $80,000 per yearEmployment TypePermanentClosing Date14 Nov :59pmJob TitleTelstra Retail: Full Time Customer Service & Sales Consultant HIGHPOINTJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...
-
Customer Service Consultant
2 weeks ago
Melbourne, Victoria, Australia Rentokil Initial Full time $50,000 - $80,000 per yearWe have an exciting opportunity available for Customer Service Consultant role in our team in Clifton Hill. We will provide full training so if you are looking to start your career in the customer service space then look no furtherWe do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Clifton...
-
Customer Service Specialist- Full Time
2 weeks ago
Melbourne, Victoria, Australia Kinetic Full time $60,000 - $80,000 per yearCustomer Experience Specialist – Full TimeLocation: MelbourneAre you passionate about delivering exceptional customer service and building strong relationships? Join Kinetic, Australia and New Zealand's largest and most diverse bus network operator, as a Customer Experience Specialist.In this role, you'll be part of a supportive team that keeps customer...
-
Customer Service Consultant
2 weeks ago
Melbourne, Victoria, Australia Rentokil Initial Full time $40,000 - $60,000 per yearWe have an exciting opportunity available for Customer Service Consultant's to join our team in Port Melbourne on Permanent Full/Part Time basis. We will provide full training so if you are looking to start your career in the customer service space then look no furtherWe do require the successful candidate to be based in Melbourne, Victoria as this role will...
-
Customer Service Consultant
2 weeks ago
Melbourne, Victoria, Australia Local Agent Finder Full time $70,000 - $120,000 per yearAbout roomrAt roomr, our team of dedicated professionals is focused on innovating and enhancing the way homeowners choose their real estate agents. We make finding the right real estate agent faster, smarter, and easier. We give homeowners the control and confidence to make the best choice on their terms.With roomr, our customers can compare local real...
-
Customer Service Consultant
2 weeks ago
Melbourne, Victoria, Australia Sharp & Carter Business Support Full time $60,000 - $80,000 per yearAbout the Role We're seeking an enthusiastic Customer Service Consultant to join our client's team in Ringwood. This is a varied role where you'll be at the heart of the business, supporting customers, managing enquiries, and ensuring smooth day-to-day operations. No two days are the same, and you'll enjoy plenty of variety while working closely with both...
-
Part Time Customer Service
2 weeks ago
Melbourne, Victoria, Australia Telstra Full time $60,000 - $80,000 per yearEmployment TypePermanentClosing Date29 Oct :59pmJob TitlePart Time Customer Service & Sales Consultant HIGHPOINTJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach...
-
Part Time Customer Service
4 days ago
Melbourne, Victoria, Australia Telstra Full time $45,000 - $65,000 per yearEmployment TypePermanentClosing Date17 Oct :59pmJob TitlePart Time Customer Service & Sales Consultant DONCASTERJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach...
