Service coordinator

2 days ago

Perth, Western Australia Infra Red Services Full time $90,000 - $120,000 per year

The Role

 As our Service Coordinator, you will be the linchpin of our busy field service team—ensuring that jobs are scheduled efficiently, clients are kept well-informed, and our field technicians have the support they need to deliver top-tier service. Your role will involve a combination of scheduling, job tracking, communication with clients and technicians, and assisting in administrative tasks related to service delivery.

Key Responsibilities

  • Coordinate and schedule service jobs for our electrical technicians
  • Act as the first point of contact for client enquiries and job requests
  • Allocate resources and manage job priorities in a fast-paced environment
  • Liaise with site staff, project managers, and suppliers as needed
  • Ensure accurate and timely data entry in our job management and reporting systems
  • Support the preparation of quotes, invoices, and service reports
  • Monitor and update job progress, compliance documents, and safety checklists

What We're Looking For

  • Proven experience in a similar Service Coordinator, Scheduler, or Operations Support role
  • Previous experience in the electrical or building services industry (desirable)
  • Strong organisational and multitasking skills
  • Excellent communication and customer service abilities
  • Adherence to strict health and safety protocols
  • Proficiency with job management systems and Microsoft Office suite; you'll receive extensive training in our internal systems but experience with Salesforce, simPRO, ServiceM8, Dynamics365 or similar would be advantageous
  • A proactive mindset and ability to adapt in a fast-moving environment

What We Offer

  • A full-time permanent role in a supportive and growing business
  • Competitive remuneration based on experience; starting salary of $90k PA + super with additional KPI-based performance incentives
  • Professional development opportunities and career progression including a fully funded training program allowing you to upskill in areas that interest you
  • Work on premium accounts and blue chip property
  • A friendly, team-oriented culture in a modern office
  • Monthly RDOs
  • Free on-site parking and convenient Welshpool location

How to Apply

If you're ready to take the next step in your coordination career and be part of a respected team in the commercial electrical space, apply now with your updated resume and a brief cover letter outlining your relevant experience.

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