Service coordinator
3 days ago
The Role
As our Service Coordinator, you will be the linchpin of our busy field service team—ensuring that jobs are scheduled efficiently, clients are kept well-informed, and our field technicians have the support they need to deliver top-tier service. Your role will involve a combination of scheduling, job tracking, communication with clients and technicians, and assisting in administrative tasks related to service delivery.
Key Responsibilities
- Coordinate and schedule service jobs for our electrical technicians
- Act as the first point of contact for client enquiries and job requests
- Allocate resources and manage job priorities in a fast-paced environment
- Liaise with site staff, project managers, and suppliers as needed
- Ensure accurate and timely data entry in our job management and reporting systems
- Support the preparation of quotes, invoices, and service reports
- Monitor and update job progress, compliance documents, and safety checklists
What We're Looking For
- Proven experience in a similar Service Coordinator, Scheduler, or Operations Support role
- Previous experience in the electrical or building services industry (desirable)
- Strong organisational and multitasking skills
- Excellent communication and customer service abilities
- Adherence to strict health and safety protocols
- Proficiency with job management systems and Microsoft Office suite; you'll receive extensive training in our internal systems but experience with Salesforce, simPRO, ServiceM8, Dynamics365 or similar would be advantageous
- A proactive mindset and ability to adapt in a fast-moving environment
What We Offer
- A full-time permanent role in a supportive and growing business
- Competitive remuneration based on experience; starting salary of $90k PA + super with additional KPI-based performance incentives
- Professional development opportunities and career progression including a fully funded training program allowing you to upskill in areas that interest you
- Work on premium accounts and blue chip property
- A friendly, team-oriented culture in a modern office
- Monthly RDOs
- Free on-site parking and convenient Welshpool location
How to Apply
If you're ready to take the next step in your coordination career and be part of a respected team in the commercial electrical space, apply now with your updated resume and a brief cover letter outlining your relevant experience.
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