Service Coordinator

Permanent full-time position

• Supporting community teams in the North
• Flexible working hours and support for work-life balance

This position is responsible for developing Avivo's Community Teams in Northern Beaches to support customers to live a good life within their community. The Service Coordinator works in partnership with customers to design and develop supports to enable them to:

• Lead fulfilling lives in a way that makes sense to them
• Achieve their goals and outcomes
• Maintain their independence
• Be a contributor and valued member of their community
• Maximise the use of their funding

The Service Coordinator is responsible for ensuring quality support and services are provided to customers within the area and sourcing resources needed. They work closely with teams, supporting them to provide excellent services to customers and ensuring they have the knowledge, skills, values, and resources required.

This position works in partnership with colleagues within the region and across Avivo to develop knowledge and skills in working with particular funders and target groups, i.e., disability, aged care and/or mental health. They contribute to the communities of practice that focus on the above mentioned.

Duties include:

• Leadership, recruitment, and development of the team of field-based staff
• Planning and providing services against budget within their geographical area
• Supporting the team with knowledge and skill
• Working within a Person-centred framework to ensure support is provided in the most efficient way possible by working closely with the Mentors, Team Coach, Service Coordinator Team, Resource Team, Team Facilitators and Support Workers.

Selection criteria:

• Previous experience is essential in a similar role of 2 years or more
• Previous experience in supporting and developing employees and teams
• Demonstrates ability to work as a supportive leader, with ability to coach and resource others' development
• Knowledge and understanding of disability, aged care and/or mental health sectors and demonstrates contemporary professional knowledge, values, and practice
• Commitment and skills in providing excellent support to customers
• Understanding and commitment to working with communities to welcome and include all people as valued citizens
• Excellent interpersonal and communication skills, numeracy, and literacy
• Strong IT skills including ability to use portals, systems, and document relevant information

About you

You hold a Certificate IV in Disability, Aged Care, Mental Health and are a passionate and supportive leader with a goal to achieve a real difference in your local community, being committed to organisational transformation and ready to take on new challenges.

Working in a fast-paced, dynamic, and cohesive team environment, we are looking for a team member who can display solid interpersonal, negotiating and influencing skills to build and maintain effective working relationships and gain the support and cooperation of others. Together with your problem-solving skills and attention to detail you will have the ability to work independently.

If this sounds like you, then we would like to hear from you

What's in it for you

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities. If you're ready to play an integral role and deliver results that help, make a real difference, we want to hear from you.

• Option to salary package up to $18,550 to reduce your taxable income and increase your take home pay
• Option to work a 19-day month
• Access to Employee Assistance Program
• Work phone and laptop
• Enjoy the support of a fantastic team that promotes a positive work life culture

Are you keen? Here's the next steps:

• To apply, attach your resume and cover letter as one document.
• Making an appointment to this position is subject to a satisfactory NDIS Worker Screening Check

The closing date for applications is Friday 26th of September

We value a diverse workforce with different life experiences, skills and backgrounds including people with disability, Aboriginal and Torres Strait Islander people, LGBTQIA+ and people from all cultural and linguistic backgrounds.