Process Mining Architect

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As a Process Mining Solution Architect, you'll provide technical leadership across solution design, data engineering, and process analytics to deliver measurable value. You'll work closely with business stakeholders to uncover inefficiencies, design innovative solutions, and drive adoption of process mining capabilities that streamline operations and improve performance.

What You'll Do

• Designing and implementing process mining strategies and solutions that align with business objectives.
• Leading and mentoring the Process Intelligence team, including senior data engineers, to build a high-performing capability.
• Leading the implementation of Agile methodology for process mining projects, ensuring timely delivery and achieving value realization.
• Collaborating with internal teams and external platform providers to optimise data models and maintain data quality.
• Crafting and presenting persuasive arguments to showcase the influence of the proposed solution.

What You Bring

• Proven experience in process mining, solution design, and data engineering, with strong technical expertise in SQL, Python, and Java.
• Strong analytical and critical thinking skills to identify issues and develop innovative solutions.
• Proficient in Agile project management and collaborating with various parties in intricate settings.
• Ability to mentor teams and lead training programs to build organisational capability.
• A creative, problem-solving approach with a passion for delivering measurable business value.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit