Process Mining Data Engineer

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We're looking for a Process Mining Data Engineer to join our Process Intelligence team and help drive the successful execution of sophisticated process mining initiatives. This role is all about enabling data-driven transformation by designing robust data pipelines, models, and governance frameworks that unlock insights and deliver measurable value across the business within our Process Mining Platform. Fixed term contract for 2 years with the potential for permanency

What You'll Do

• Consult with the business to optimally design and streamline process mining strategies and solutions
• Use proven experience of strong analytical and critical thinking skills to identify data opportunities, build data models, and implement data pipelines from source systems into the Process Mining platform
• Interpret business cases to propose and action end-to-end data extraction and transformation to enable process improvement activities
• Implement a data-driven approach to uncover inefficiencies and clearly articulates findings to improve solutions
• Build and maintain a strong, robust data governance structure to support internal and external comprehension of ETL, data models, sources and sequencing etc. which aligns to Optus's internal policies
• Facilitate testing, deployment, and support for process mining solutions
• Demonstrate strong project management capabilities (Agile), planning, delivering and maintaining platform data management
• Control data quality, efficiency & completeness within platform data models and collaborate with partners and governance teams to ensure data pools are maintained appropriately
• Support project progress, scope changes, project completion feedback, and solution utilisation and value realisation.
• Maintain appropriate user and technical documentation to complement the end-to-end development cycle as per Process Mining framework
• Collaborate with the Process Centre of Excellence & Business users on process understanding
• Campion outstanding relationships with internal Data Engineering, Governance and Analytical teams
• Conduct data investigations & allocate support from technical SMEs (subject matter experts) where needed
• Enable support for solution development and project delivery

What makes you perfect for the role?

• Experience in data engineering, including SQL, Python, PQL, and Java.
• Strong understanding of process mining, data modelling, and schema design.
• Familiarity with Agile project management and Lean Six Sigma methodologies.
• Ability to engage with engagement, problem-solving, and communication skills.

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit