Customer Service/Reception

Reception/Customer Service Officer - Jewellery Industry

Our Company:

Becks Group Australia (Becks) has been in business for almost 50 years and is an iconic market leader in the supply of the highest quality products and services to the Australian and New Zealand jewellery industry that includes, precious metal refining, manufacturing and marketing of wedding, special occasion/moments rings, jewellery and precious metal products.  We have commercial and trading partnerships with only the best retailers and manufacturers who work in the luxury goods market.

At Becks Group Australia we champion love in everything we do. Have done since 1976. Our ongoing passion remains to create world class wedding and special occasion/moments rings and jewellery products using only the highest quality metals, precious stones and manufacturing techniques.

We're proud to be a family-owned Australian business, operating with a team of dedicated professionals committed to ensuring each and every piece has been finished to the highest quality standards. We are seeking a candidate who will have a passion for being an integral part of our Team and working in a business that exists to provide our great trading partners with…."a better quality product than our competitors that is Australian made and Australian owned".

Based at Ottoway, this role presents as a rare opportunity to join our business and work as part of our wonderful Customer Service Team in a role that will be accountable for broad receptionist duties, providing key support to the wider customer service function and undergo internal training and development to take on other responsibilities.

Becks operates in the luxury retail goods industry, so the successful applicant will need to be reliable, impeccably presented, with high level communication capabilities, style, and an appreciation for the level of security and confidentiality expected by our clients and visitors.

The Role:

You will be joining a successful Team where your functional responsibilities will be to:

• Meet and greet clients and visitors
• Arrange and coordinate couriers - write up and send out freight
• Answer incoming calls and forward/direct as required
• Provide quotes to retail clients
• Accurately process orders, trade/approval stock and invoices
• Process products to meet QA and Order Reconciliations (Marking stock off reports)
• Monitor and control reception area
• Use initiative and problem solve
• Sorting, sending and distributing postal items
• Project the highest-level professional phone etiquette, friendly and personal interaction capabilities
• Process Eftpos payments and handle money
• Ensure orders are correctly prepared for despatch

To be successful in this position, the following skills and attributes are essential:

• Ability to work independently, prioritise demands and meet deadlines
• Be good at time management, multi-tasking/coordinating, organising and attention to detail
• Comfortable and confident with Microsoft suite of products
• Ability to communicate effectively both verbally and in the written form
• Willingness to learn and contribute to the success of your Team
• Ability to work under pressure in a busy office environment
• Commitment, flexibility and adaptability
• Manage changing workflow requirements
• And of course, you are personable, caring, supportive, friendly, and a Team player

This position is suited for candidates who are available on a full-time basis.

Experience in the Jewellery/retail/fashion/luxury goods industry would be highly regarded but this is not essential as training will be provided.

Successful applicants will also be required to undertake a Police Clearance as part the recruitment process.

Please submit your application through the Seek job post.