Customer Service Officer

5 days ago

Adelaide, South Australia Hearing Aid Specialists SA Full time $104,000 - $130,878 per year
Customer Service Officer (CSO) | Pasadena, SA

Tasks & Responsibilities

  • Greeting clients and making them feel welcome
  • Attending to all counter and telephone enquiries
  • Reception & General Administration duties (eg making appointments, processing claims, data entry)
  • Encouraging clients to use and demonstrating 'Hearing Self-Test Unit'
  • Identifying clients' needs and offering recommendations on Assistive Listening Devices (ALD's) and other accessories (limited to knowledge abilities)
  • Conducting minor repairs & servicing
  • Assisting Clinician's with required clinical services/claims etc

Qualifications & Experience

  • Passionate & motivated for a Customer Service role
  • Exceptional communication skills & strong work ethic
  • Excellent time management & organisational skills
  • Friendly, enthusiastic & polite manner
  • Intermediate computer skills and ability to learn new systems
  • Industry CSO experience (would be ideal, but not necessarily mandatory)

Benefits

  • Full Time – 5 days per week (Monday-Friday)
  • Hours 9.00am – 5.30pm
  • Possibility of additional hours to cover holidays (if required)
  • Comprehensive inducting & ongoing training as required
  • Enjoyable & welcoming work place & working environment

About us, who are we?

Hearing Aid Specialists SA has been established in Adelaide for over 30 years. Our company a family owned and independent South Australian business. Kylie & Damien Dicieri, husband and wife team are the Directors of Hearing Aid Specialists SA. Kylie & Damien are very passionate about their industry and together have 40 years experience between them. Hearing Aid Specialists SA provides hearing assessment for private clients, pensioners, DVA veterans, work cover and pre-employment. Our company is accredited by the Hearing Services Program (HSP) to provide free hearing aids for pensioners and veterans. Private clients and self-funded retirees are also welcome.  Hearing Aid Specialists SA has permanent clinics located in North Adelaide (North Adelaide Village), Ingle Farm (Ingle Farm Plaza), Edwardstown (Castle Plaza Shopping Centre) & Prospect (NorthPark Shopping Centre), and visiting clinics located in Golden Grove, Gawler, St Agnes, Munno Para, Moonta, Angle Park, West Lakes & Para Hills.

For more information about us, please visit our website

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