Student Administration Support Officer

• Temporary full-time role up to 30 June 2026 (possible extension)
• Location: Eveleigh with access to flexible working arrangements available. The role requires partial attendance in the office (ATP Eveleigh).
• Salary: Clerk Grade 7/8 with base salary ranging from $113,574 to $125,720 per annum, plus employer's contribution to superannuation and annual leave loading

An exciting opportunity to contribute to Australia's largest and most comprehensive ICT environment that supports world class education by joining a dynamic team in a large-scale environment where you can be part of the significant investment in driving and accelerating innovation to enrich student learning.

The NSW Department of Education is looking for a hands-on Student Administration Support Officer

to support numerous department initiatives spanning both operational and project deliverables.

About the Department of Education

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We unlock excellence and unleash the potential of two-thirds of school children in NSW. We're proudly public and the largest education system in Australia. We nurture opportunities for every learner to develop the skills needed for their chosen career path, helping shape the industries of tomorrow.

We respect and value Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.

For more information about the Department of Education, please visit NSW Department of Education

About the role

The Student Administration Support Officer will support projects and operational teams in delivering services to schools, advancing portfolio initiatives, and achieving organisational goals.

For further information please view the role description.

Essential requirements of the role

• Demonstrated experience in managing and optimising student administration processes at a School Administration Manager (SAM) or School Administration Officer (SAO) level.
• Hold a valid clearance to work with Children (Working with Children Check) or be willing to obtain.
• Demonstrated understanding of and commitment to the value of public education.

Key knowledge and experience

• Demonstrated experience in school-based student administration, and knowledge of processes in enterprise systems and vendor applications.
• Demonstrated experience in transforming student administration processes at the enterprise level through project delivery and subject matter expertise.
• Knowledge of and commitment to the Department's Aboriginal education and training policies. Understanding of cultural competency principles and the importance of inclusive practices in educational settings and vendor interactions.

About you

We are seeking a highly motivated Student Administration Support Officer, who will be responsible for:

• Applying school-based subject matter expertise in Student Administration processes (e.g., admissions, finance, enrolment, and records management) to enable quality service delivery.
• Utilising in-depth understanding of department and vendor applications to optimise time savings for school administrative staff.
• Providing advice and expertise to resolve both departmental and third-party systems issues impacting Student Administration processes.
• Creating reference guides, training manuals, and documentation to enhance the skills and knowledge of NSW school administration staff and enabling the adoption of best practices.
• Liaising with schools, business, and operations to support digital uplift within schools' Student Administration processes.
• Providing expertise and guidance in Student Administration processes to meet the requirements of training schools and corporate teams.
• Working in collaboration with team members to assess Student Administration processes to identify opportunities to enhance the operational efficiency and effectiveness of the School & Vendor Engagement team in line with the Department's commitment to continuous improvement.

Benefits

• Opportunity to make a difference at Department of Education
• Flexible work-life balance
• Competitive salary
• 35 hour week

How to apply

When applying you will need to:

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as answering the pre-screening questions below:

1. 
   
2. Describe a time when you supported the rollout of a new digital tool or platform related to student administration that affected multiple user groups across schools or business units. What was your role in ensuring a smooth transition, how did you engage stakeholders, and what strategies did you use to manage adoption and mitigate resistance? Outline the outcomes achieved. (300 words maximum)

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a Working with Children Check and National Criminal History Check.

This is a child-related role. As a condition of employment, you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check. Visit the website for more information.

For role enquiries please contact

For recruitment enquiries, please contact

Closing date:  26 October 2025 – 11.59 PM

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion."

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.