Technical Support Administrator

• Ongoing Full Time
• Clerk Grade 7/8
• Package up to $142,493 pa. Package includes salary range ($113,574 pa to $125,720 pa), plus employer's contribution to superannuation and annual leave loading
• Alexandria (5 days in office)

About the role:

In this role you will provide ITIL-based Tier 1 and 2 technical support and advice across multiple locations, platforms and technologies to troubleshoot and resolve issues of high complexity.

About you:

• Demonstrated experience in the support, maintenance and integration of IT and communication systems across a range of technology categories in a in high availability service environments
• Customer centric with an ability to problem solve and work in dynamic environments
• Team player

Essential Requirements:

• Tertiary Qualifications or industry experience
• Current NSW Driver's Licence
• Available to travel to, and work at FRNSW operationally relevant locations across metropolitan and rural NSW including FRNSW E000 Communication Centres
• Participate in the on-call and after-hours roster to provide IT support, including for the E000 Communications and Strategic Operations Centres, and assist with the field deployment of specialised IT and communications assets during major incidents and natural disasters.

For more information on the role, please view the Role Description  FINAL - Technical Support Administrator Clk Gr 7-8.pdf.

Should you require more information about this opportunity, please contact Marcus Swansborough, Manager ICT Field Services, on

About us:

FRNSW is one of the world's largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW.  We are prepared for anything – helping anyone, anywhere, anytime.

Visit our Careers Page to learn more about Fire and Rescue NSW.

What we can offer:

• Work-life balance and flexible working arrangements
• Modern buildings and facilities
• Activity based working environment
• Free on-site gym and parking
• Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate
• Study assistance for approved courses
• Leadership development programs
• Ongoing training and development

Our commitment to diversity:

Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.

We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQ, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages.

If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at

How to apply:

To be considered for this role, please provide an up-to-date resume which details your skills and experience as relevant to this role.

Please answer the following two targeted questions. It is recommended you draft your responses in a Word document then paste into the required field in the online application.

1. Please describe your experience collaborating with a team of technical specialists responsible for the operational maintenance of a large complex organisation spanning multiple locations and platforms, across communications, power, and IT technologies.
2. Provide examples to demonstrate your capability to communicate and collaborate effectively across all levels within the organisation, including internal teams, customers, and external stakeholders, within a customer service environment.

Visit the PSC website for helpful information on writing your application:

Applications close: 11.55pm 2 October 2025

A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.