Membership & Home Inspirations Administrator

• Full time, permanent role located in Mayfield West
• Leading National Industry Association, celebrating 80-years of operation
• Exceptional work culture
• Generous employee benefits & flexibility offered

The organisation

The Housing Industry Association is Australia's peak private sector building industry body, representing builders, trade contractors, manufacturers, suppliers and related industry participants. As a national industry organisation, HIA's primary role is to represent and advance the interests of its members.

The role

The role provides administrative and sales support to assist the region reach or exceed agreed targets. The role has a specific focus of providing support to the commercial areas of membership recruitment, renewals and the Home Inspirations in the first instance.

Key responsibilities include:

• Perform administrative and sales functions to support the smooth running of the Hunter office, including support to commercial business units and regional projects.
• Assist the region achieve operational and performance targets in accordance with the HIA's business plan.
• Provide a high level of customer services to HIA members and visitors.
• Assist visitors to the Home Inspirations centre with enquiries, hand out exhibitor brochures, collection of visitor contact details and processing of cards.
• Prepare and dispatch weekly reports to exhibitors and ensure regular invoicing of exhibitors and management of debtors.
• Ensure the day to day operations of the Home Inspirations centre is in line with HIA Policies & Procedures.
• Ensure that the Centre meets presentation, safety, security and all operational needs, and is secured at the end of each day.
• Assist the coordination of function room hire including setting up rooms, organising audio and visual equipment, ensure catering requirements are prepared, providing catering assistance and invoicing occurs.
• Assist with reception duties - servicing membership and home inspirations visitors as required, including lunchtime relief.
• Assist in the delivery of high quality events, training programs and publications.
• Operate petty cash accounts and banking as required.
• Promote Home Owners Warranty and follow through with associated administration.
• Participate in opportunities to promote HIA's stationery business and products.
• Provides interior design, product and service advice to centre visitors
• Offer personalised design advice and product recommendations to visitors through consultations, with a focus on showcasing and promoting products from exhibitors first.

To be successful, you will require:

• Strong customer service focus.
• Excellent interpersonal and telephone communication skills.
• Strong communication and presentation skills.
• Sound judgement, a commitment to quality of service and a proven track record in responding to client needs.
• Strong organisational and time management skills and ability to deliver results and meet deadlines.
• Self-motivated and the ability to work within a team environment.
• Knowledge and ability to utilise Microsoft office packages i.e. Microsoft Outlook, Word, Excel etc.
• Ability to demonstrate initiative and produce quality outcomes.
• Outgoing and confident personality.
• The ability to develop effective work relationship with management, staff and client groups to achieve desired results and objectives.

Benefits within HIA

• Generous salary package on offer
• Life and Salary Continuance Insurance
• Salary Packaging Arrangements
• Ability to purchase Annual Leave
• Flexible Work Arrangements
• Paid Parental Leave above the minimum legislative requirement
• Employee Assistance Program
• Study Assistance and Internal training programs offered to help you grow
• Highly experienced, supportive and inclusive team
• Affinity Program
• Milestone Recognition

If this sounds like you, please submit your application by clicking on the link to apply Any queries regarding this position can be directed

A full job description can be found in the Careers section on our website,

HIA employees enjoy a variety of benefits including the option to purchase up to two weeks annual leave per calendar year, salary sacrifice arrangements, study assistance program, paid maternity leave, and group insurance cover. Eligibility requirements apply.