Ancillary Delivery

20 hours ago

Brisbane, Queensland, Australia Virgin Australia Group Full time $80,000 - $120,000 per year

Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you'll be doing:

At Virgin Australia, our Ancillary Products team is driven by a bold vision: to give VA a competitive edge by creating innovative products that elevate the travel experience through choice and value.

As the Delivery & Solution Lead, you'll play a pivotal role in bringing this vision to life. You'll work closely with Product Leads (Air and Non-Air) to identify opportunities and deliver solutions that support both new and existing ancillary products.

In this role, you will:

  • Lead cross-functional investigations to uncover solutions and define requirements that address customer and business challenges.
  • Champion Ancillary Product interests across distribution and related initiatives.
  • Collaborate with IT, Digital, and Operations teams to ensure smooth and efficient delivery of product solutions.
  • Provide detailed analysis and documentation of current and future delivery pathways.
  • Establish best-practice methodologies for integrating Ancillary initiatives into IT & Digital pipelines.
  • Develop structured frameworks for documenting and communicating business requirements across the Ancillary roadmap.

This is a formative role that will shape the future of our Ancillary growth strategy, perfect for someone who thrives on innovation, collaboration, and making a real impact.

You'll be great in this role if you:

  • Hold relevant degree qualifications or bring equivalent experience, along with an industry-recognised Business Analysis certification
  • Have a strong track record of leading people and engaging effectively across all levels of the business
  • Excel in stakeholder management, with the ability to influence and drive decision-making for quality outcomes.
  • Are confident taking the lead on projects with significant Business Analysis components
  • Build and maintain strong relationships with internal and external stakeholders, resulting in high levels of satisfaction
  • Bring excellent communication, presentation, and workshop facilitation skills
  • Have deep experience in process re-engineering, modelling, and improvement tools and techniques.
  • Have experience managing high-performing teams and overseeing Roadmap Planning and Delivery
  • Are familiar with tools like Jira and Confluence and have a solid grasp of digital campaign management and effectiveness.
  • Take ownership and accountability for team performance, ROI, and delivering value
  • Bring knowledge of the airline or travel industry, with 7+ years in a similar role (preferably Sabre)
  • Have project management experience (a bonus, but not essential)

Equality rules

We're all individuals. We love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply? We're ready to hear from you. Apply now.

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