Customer Experience Officer
1 week ago
Description:
We are currently seeking passionate, motivated, and energetic Customer Experience superstars to join our PARC family in a casual capacity. Your bubbly personality and willingness to learn will be your best assets in a varying and dynamic role as no two days are truly ever the same
About Us
Peninsula Leisure (PL), a wholly owned subsidiary of Frankston City Council, is an industry leading organisation focused on reimagining community health and wellbeing experiences, currently through the management of Peninsula Aquatic Recreation Centre (PARC) and The Pines Forest Aquatic Centre (Pines) and Frankston Skate Park.
Peninsula Leisure has achieved significant milestones, maximising community activation, winning individual and facility awards, widely being recognised as delivering customer excellence through a values driven approach to leadership, and profits generating reinvestment in the facilities.
Peninsula Leisure employees receive excellent benefits including complimentary PARC/PINES membership (gym, group exercise and aquatic access), flexible working options and professional development opportunities
A day in the life of our Customer Experience super stars includes:
Meeting and greeting members and guests;
Answering phone calls;
Responding to emails;
Processing transactions in our point-of-sale system;
Membership sales;
Ensuring all processes and procedures are followed;
Cash handling;
Cleaning;
Undertake administrative tasks as required.
Key Selection Criteria:
Must be available Evenings, Weekends, and Public Holidays
Ability to work a minimum 3 shifts per week.
Strong customer service experience
The ability to work independently and within a team
Well-developed written and verbal communication
Computer literacy skills
Minimum Qualifications:
Current Working with Children Check (employee)
Current HLTAID009 CPR qualification
The successful applicants must possess minimum qualifications and will be subject to a satisfactory criminal records history check.
APPLY NOW Please ensure your current resume is attached, along with a cover letter addressing the Key Selection Criteria outlined above and your current availability.
Peninsula Leisure is an Equal Opportunity and Child Safe Employer that is committed to inclusion and diversity. We proudly promote a workplace that welcomes and includes the unique contributions of all people.
Applications close Sunday 09 November 2025
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