Customer Contact Officer

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
We are currently seeking Customer Service professionals keen to join a team who are proudly providing leading edge customer service delivery across South East Waters major customer contact channels

**What you’ll do**:

- **Receive inbound calls**:Our Accounts team take inbound calls, providing support and guidance to our diverse customer base within the local community.
- **Collaborate**:As a critical connection point between South East Water and customers, the Customer Contact Officer will have the opportunity to work with a great bunch of supportive, committed, customer-focused individuals who have a passion to create a positive and consistent experience for every customer, through every interaction.
- **Problem Solve**:With a focus on ensuring the best experience for our customers, our Customer Contact Officers take ownership for resolving enquiries, identifying appropriate solutions and and aligning them with the customers' requirements.

We have several opportunities available, and applicants who successfully pass the initial screening will receive an invitation to participate in an assessment centre scheduled for **Wednesday 5th June**. Those who are selected will be required to start in the position on **Monday 1st July**.

Each role offers:

- Full time hours - working a 9.30am - 6pm roster.
- A 12-month Fixed term contract with a view to permanency based on performance and operational requirements.
- Hybrid environment - A combination of working from home, as well as in our Frankston office following a fully office-based training period.

**Who are you?**:

- **Passionate**:A positive, friendly attitude and desire to help others will allow you to create purposeful relationships with our customers and a commitment to meeting KPI’s will ensure we are delivering the best possible outcomes.
- **Effective Communicator**:Clear, concise communication with an ability to articulate complex information and a keen listening ear.
- **Adaptable**: You’ll need to be flexible in a fast-paced, energetic environment where priorities can change.
- **Tech Savvy**: able to work effortlessly across multiple IT platforms and simultaneous tasks
- **Team Player**: A dependable, reliable team member with the ability to establish strong working relationships.

**What's in it for you?**:

- A competitive salary, starting at $64,637 plus superannuation.
- A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
- 15 weeks paid parental leave for all parents and paid super on unpaid parental leave.
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**:
For further information on the role Applications for this role are open until Tuesday 21st May

We recruit regularly throughout the year to ensure our team can support our customers when they need us the most. Submitting an expression of interest now will ensure you remain in our talent pool for us to make contact when positions become available.