Manager Customer Experience and Transformation

5 days ago

Frankston, Australia Davidson Group Services Full time

Embed a culture of customer centricity and continuous improvement
- Contribute to the improvement of service delivery across the organization
- Work with high performing team to shape the future of CX and Ux
- Flexible work arrangements

The City of Frankston, located south of Melbourne on the eastern shores of Port Phillip Bay has the best of both worlds - the beach and natural landscapes. With a projected population growth to 152,000 by 2036, the City of Frankston has a diverse community, growing business sector, arts, culture, education and health services. With a focus on economic growth and development in the area and an established Executive Leadership team that are focused on creating a positive, engaged and innovative culture, now is an ideal time to join this future focused organisation.

Reporting to the Director Customer Innovation and Arts, the Manager Customer Experience and Transformation will lead and develop key strategies and plans to support the Future Ready Frankston Vision. This role will drive the transformation program for the organisation with a focus on embedding a culture of continuous improvement. Leading and supporting the Service Review program, you will partner with leaders from across the business and assess the effectiveness, efficiency, quality, and experience of services (processes & practices) being provided to and for the community. With a focus on collaboration and building relationships with other teams (such as IT), you will work in an integrated manner to ensure projects and programs have a strong alignment and are achieving the best outcomes for the organisation. This role is also responsible for the delivery of Council’s frontline Customer Service and the Customer experience strategy. There is a strong focus on developing high performing teams focused on delivering a seamless end to end Customer experience.
- disciplinary teams during times of change and transformation in a public sector environment. As a leader, you are strategic, future focused, empathetic and can build cultures of customer centricity and continuous improvement and inspire a high level of performance, energy and enthusiasm that is contagious.

  • Transformation Change Lead

    5 days ago

    Frankston, Australia South East Water Corporation Full time

    **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...

  • Customer Experience Officer

    2 days ago

    Frankston, Australia Peninsula Leisure Full time

    **Description**: We are currently seeking passionate, motivated, and energetic Customer Experience superstars to join our PARC family in a casual capacity. Your bubbly personality and willingness to learn will be your best assets in a varying and dynamic role as no two days are truly ever the same! About Us Peninsula Leisure (PL), a wholly owned subsidiary...

  • Customer Experience Officer

    7 days ago

    Frankston, Australia Peninsula Leisure Full time $45,000 - $65,000 per year

    Description:We are currently seeking passionate, motivated, and energetic Customer Experience superstars to join our PARC family in a casual capacity. Your bubbly personality and willingness to learn will be your best assets in a varying and dynamic role as no two days are truly ever the sameAbout UsPeninsula Leisure (PL), a wholly owned subsidiary of...

  • Group Manager Customer Strategy

    2 weeks ago

    Frankston, Australia South East Water Corporation Full time

    **Group Manager Customer Strategy & Design**: **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with...

  • Project Officer Mental Health Transformation

    2 weeks ago

    Frankston, Australia Peninsula Health Full time

    **Be part of the exciting changes to Mental Health**: - **Flexible Working Arrangements, Phone and Laptop included**: - **$77,454 p.a + super + salary packaging** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and...

  • Group Manager Customer Excellence

    2 weeks ago

    Frankston, Australia South East Water Corporation Full time

    **Group Manager Customer Excellence**: **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and...

  • Customer Experience Officer

    3 weeks ago

    City of Frankston, Australia Peninsula Leisure Pty Ltd Full time

    Job Category: Customer Service - Customer Facing Job Description We are currently seeking passionate, motivated, and energetic Customer Experience superstars to join our PARC family in a casual capacity.Your bubbly personality and willingness to learn will be your best assets in a varying and dynamic role as no two days are truly ever the same! About...

  • Voice of Customer Experience Designer

    7 days ago

    Frankston, Australia South East Water Corporation Full time

    **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...

  • Customer Operations Manager

    2 days ago

    Frankston, Australia South East Water Corporation Full time

    **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...

  • Group Manager Customer Solutions

    2 weeks ago

    Frankston, Australia South East Water Corporation Full time

    **Group Manager Customer Solutions**: **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and...