Manager Customer Experience and Transformation

3 days ago

Frankston, Australia Davidson Group Services Full time

Embed a culture of customer centricity and continuous improvement
- Contribute to the improvement of service delivery across the organization
- Work with high performing team to shape the future of CX and Ux
- Flexible work arrangements

The City of Frankston, located south of Melbourne on the eastern shores of Port Phillip Bay has the best of both worlds - the beach and natural landscapes. With a projected population growth to 152,000 by 2036, the City of Frankston has a diverse community, growing business sector, arts, culture, education and health services. With a focus on economic growth and development in the area and an established Executive Leadership team that are focused on creating a positive, engaged and innovative culture, now is an ideal time to join this future focused organisation.

Reporting to the Director Customer Innovation and Arts, the Manager Customer Experience and Transformation will lead and develop key strategies and plans to support the Future Ready Frankston Vision. This role will drive the transformation program for the organisation with a focus on embedding a culture of continuous improvement. Leading and supporting the Service Review program, you will partner with leaders from across the business and assess the effectiveness, efficiency, quality, and experience of services (processes & practices) being provided to and for the community. With a focus on collaboration and building relationships with other teams (such as IT), you will work in an integrated manner to ensure projects and programs have a strong alignment and are achieving the best outcomes for the organisation. This role is also responsible for the delivery of Council’s frontline Customer Service and the Customer experience strategy. There is a strong focus on developing high performing teams focused on delivering a seamless end to end Customer experience.
- disciplinary teams during times of change and transformation in a public sector environment. As a leader, you are strategic, future focused, empathetic and can build cultures of customer centricity and continuous improvement and inspire a high level of performance, energy and enthusiasm that is contagious.

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