Customer Service Officer

**Job no**: 493191
**Work type**: Temp Part Time
**Location**: Frankston
**Categories**: Administrative

Situated on the stunning eastern shores of Port Phillip Bay, Frankston is the gateway to the Mornington Peninsula and a destination in its own right, offering visitors a unique mix of beaches, local attractions, and cultural experiences.

Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm. If you want to help shape the future of Frankston, now is the time to join our team

**About the position**

Frankston City Council is looking for a Visitor Services Officer to join our team and be the welcoming face of Frankston.

**This is a temporary, part-time position (ending 30 April 2025) working 3 days a week, including weekends, 18 hours per week in total.**

We’re looking for someone who is passionate about the Frankston and Mornington Peninsula region and can provide visitors with tailored, informed, and relevant information. In addition to customer service, you will also handle retail sales and upsell products and experiences when appropriate.

**Your key responsibilities will include**:

- Delivering high-quality customer service at the Frankston Visitor Information Centre and through our Roving Visitor Services program.
- Promoting local attractions, activities, and accommodations, helping visitors get the most out of their stay.
- Handling retail sales and upselling relevant products and experiences to enhance the visitor experience.
- Supporting the administration of visitor services, including ticketing, digital services, and event information.
- Working through the exciting summer and events season, assisting at locations such as the foreshore or events like the Frankston’s Christmas Festival of Lights and Waterfront Festival.

**To be successful in this role you will be;**
- Passionate about the local area and has a strong knowledge of Frankston and the Mornington Peninsula’s attractions.
- Able to offer tailored recommendations and upsell relevant services and products.
- Committed to delivering excellent customer service and comfortable handling retail transactions.
- Enthusiastic about working in a varied role, interacting with visitors at both the information centre and local events.

**Benefits of working at Frankston City Council**

Be part of a workplace that is looking to transform the way we work and build on our values “Kinder, Fairer, Smarter”. As an employee, you will have access to benefits such as:

- Access to professional and career development opportunities
- Employee assistance program

This position is a Band 4 currently remunerated at a casual rate of $46.11 per hour plus superannuation.

The for this role can be found on the Frankston City Council Careers page.

**Culture at Frankston City Council**

Frankston City Council respectfully acknowledges the traditional owners, the Bunurong people, as the custodians of the land on which we live and work and their Elders past and present.

Council has zero tolerance for child abuse. Protecting children and preventing child abuse is embedded in the everyday thinking and practice of all Councillors, employees, contractors and volunteers.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you_._

**Pre-Employment Information**

You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check. You must also be willing to undertake a pre-employment functional capacity evaluation and provide a Pre-Employment Health Declaration and undertake a National Police Record Check.

Frankston City Council is looking for a passionate Visitor Services Officer to join our team and be the welcoming face of Frankston. Situated on the stunning eastern shores of Port Phillip Bay, Frankston is the gateway to the Mornington Peninsula and a destination in its own right, offering visitors a unique mix of beaches, local attractions, and cultural experiences.

Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm. If you want to help shape the future of Frankston, now is the time to join our team

**Advertised**: 01 Oct 2024 AUS Eastern Standard Time
**Applications close**: 08 Oct 2024 AUS Eastern Daylight Time