Customer Service Representative

5 days ago

Essendon Victoria, Australia Linfox Armaguard Pty Ltd Full time $60,000 - $90,000 per year

Since 1938,
Linfox Armaguard Group
has built a trusted legacy in secure logistics and technology solutions. Following our merger with
Prosegur
, two trusted Australian security leaders have joined forces to create the nation's most comprehensive cash and valuables network. Trusted by leading names in banking, retail, hospitality, medical and government sectors, we're known for our culture of safety, innovation, and integrity.
Join us and be part of a stronger, smarter, and more connected future.
About the Team
You'll be joining a dedicated and collaborative team that takes pride in delivering secure, reliable, and customer-focused outcomes. We work hard to support one another, share knowledge, and celebrate success. At Armaguard, we value integrity, teamwork, and a commitment to doing things the right way — every time
What does the job look like?
Working in an existing team, you are the first point of call from internal and external customers that require assistance. Key areas:

  • Deliver exceptional customer service and support via phone
  • Accurately interpret customer enquiries and provide timely assistance
  • Set up new customer profiles and manage account creation for existing clients
  • Build and maintain strong relationships with internal and external stakeholders to support retention and satisfaction
  • Ensure all customer interactions and updates are accurately recorded

Are you the one?
You are an excellent communicator, someone that listens and responds well. You can demonstrate:

  • Demonstrated experience and commitment to delivering outstanding customer service
  • Proactive, solution focused approach with a positive attitude
  • Strong interpersonal skills with the ability to build rapport and influence outcomes
  • Proven ability to multitask, prioritise and perform effectively under pressure
  • Competent with computer systems and able to learn new applications

What's in it for me?
Join a respected Australian organisation where leadership, innovation, and integrity are valued. You'll have access to:

  • A collaborative environment that supports professional growth
  • Paid parental leave
  • Career development opportunities and mentoring programs
  • Access to a range of benefits across dining and adventure, travel and health and well-being
  • The backing of two trusted Australian security leaders — Armaguard and Prosegur
  • A culture built on safety, accountability, and excellence

At the Linfox Armaguard Group, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.
Sound like you? Please click the apply button to submit your application and resume.
We kindly request no unsolicited resumes or approaches from Recruitment Agencies. The Linfox Armaguard Group is not responsible for any fees related to unsolicited resumes.
Further information
You will be required to meet Linfox Armaguard Groups employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.Don't have the required licences but want to know more about opportunities at Linfox Armaguard Group, visit

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