Transport Planner

Company Description

At JB Hi-Fi, we're more than just one of Australia's largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we're excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

About the role

Join us as we embark on an exciting journey here at JB Hi-Fi to uplift our Supply Chain environment through the use of innovative technology which will drive greater collaboration and unlock efficiencies across our Supply Chain, particularly in our last mile execution.  As part of our Supply Chain transformation, we have a number of exciting opportunities to join our team as we take the next step in our journey.

The Transport Planner is a newly created role within our supply chain function whose purpose is to support the State Planning Hub in the planning and scheduling of all bulky deliveries to both our customers and our stores. This role has end to end visibility of all last mile activities and is responsible for monitoring the movement of all the bulky items and taking care of the logistics and customer activities.

Your responsibilities will include, but are not limited to:

• Assigning routes to each carrier and provide ongoing support to delivery teams on the road through effective monitoring
• Providing end of day reports and feedback to DSPs on productivity, customer service and communicate problems to DSPs and to the manager
• Performing a daily end-of-day review of extra/special activities or exceptions submitted by the Delivery Service Provider (DSPs) for approval, ensuring accurate billing generated by the system
• Following up on orders and promptly notify customers of any delay or issues related to their order Customer communication
• Maintaining strong relationships with the Customer Service team by responding to all customer requests in a courteous and efficient manner

Please note this role operates Sunday to Thursday 1pm-9pm and requires that you be available to flexible schedule to cover leave and Public Holidays.

Qualifications

To be successful in the role, you will have:

• 2 years of experience in logistics or related field
• Strong computer literacy and exposure to general software packages (such as Microsoft Office Suite) and warehouse software (such as Oracle, SAP, AS400), including transport management systems
• Comfortable embracing change, resilient in overcoming challenges, and flexible in adjusting priorities, all whilst maintaining a proactive approach to continuous improvement
• Must be available to work Sunday to Thursday 1pm-9pm
• Experience in transport planning and scheduling (preferred, but not required)
• Experience in retail and/or e-commerce environments (preferred, but not required)

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply