Customer Service Coordinator

2 days ago

Brisbane, Queensland, Australia Everhard Industries Pty Ltd Full time $40,000 - $60,000 per year

About the role

Join the customer service team at Everhard Industries Pty Ltd as a Customer Service Coordinator in our Geebung, Queensland office. In this part-time 30 hours per week role, you will play an important part in ensuring our customers and internal stakeholders have a positive and seamless experience. Collaborating with key functions such as the sales, marketing, logistics, finance and accounts and product teams, this position provides an opportunity to make a significant impact on our customers' and stakeholders' satisfaction and loyalty

What you'll be doing

Customer Support

  • Provide exceptional customer support across phone, email, and other channels in a timely manner, maintaining a friendly and professional demeanour
  • Assist customers with inquiries, product information, troubleshooting, and issue resolution
  • Process returns and warranty claims, and complete outbound customer care calls to strengthen relationships.
  • Completing outbound 'Customer Care' calls to existing customers to enhance and grow customer relationship

Product Knowledge

  • Develop and maintain deep knowledge of products, services, updates, and industry trends.
  • Educate customers on product usage, features, and best practices.

Issue Resolution

  • Identify and resolve customer concerns, issues, or complaints efficiently and effectively.
  • Strive to exceed customer expectations in issue resolution and follow-up.

Customer Feedback

  • Actively seek and collect customer feedback to identify areas for improvement and share customer insights and suggestions with relevant teams to enhance our products and services
  • Participate in continuous improvement initiatives to enhance the overall customer experience.

Documentation and Reporting

  • Maintain accurate records, generate reports, and assist in creating knowledge base articles and FAQs for customer self-service.

What you'll bring

  • High school diploma or equivalent
  • Previous experience with customer support, call centre of a related filed is desirable
  • Excellent written and verbal communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to work in a fast-paced environment
  • Proficiency in using customer service software and CRM systems
  • Positive attitude and a commitment to delivering exceptional customer experiences

About us

Everhard Industries Pty Ltd is a leading manufacturer of high-quality plumbing and drainage solutions in the Australian market. With over 98 years of industry experience, we are known for our innovative products, exceptional customer service, and strong commitment to sustainability. Our company culture is built on the values of teamwork, integrity, and continuous improvement, making us an employer of choice in the industry.

Apply now to join our dynamic customer service team

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