Field Service Coordinator

23 hours ago

Brisbane, Queensland, Australia LETO Technology Pty Ltd Full time $60,000 - $90,000 per year
About LETO Technology

LETO Technology is a leader in product identification and coding systems, delivering world-class service and support to major FMCG, pharmaceutical, and manufacturing customers. With strong growth and national expansion, we're building a high-performance team that thrives on ownership, accountability, and delivering reliability at scale.

The Opportunity

This is more than a scheduling role — it's the heartbeat of our service operations. As a Field Service Coordinator, you'll manage the daily flow of work for our Field Service Engineers (FSEs), ensuring customers get proactive communication, jobs are dispatched with precision, and service standards are consistently met. You'll have the opportunity to streamline operations, safeguard quality, and grow into senior operational leadership as LETO continues to expand nationally.

Key Responsibilities
  • Coordinate daily scheduling, dispatch, and workload allocation for Field Service Engineers

  • Classify and triage service requests to align response with customer

  • Proactively communicate with customers on job readiness, ETAs, and service outcomes

  • Ensure all jobs are closed with accurate notes, photos, compliance documents, and invoices within agreed timeframes

  • Process spare parts, consumables, warranty claims, and service contracts with full tracking

  • Maintain CRM/ERP records (SimPRO), applying operational tags and banners to safeguard quality standards
  • Issue daily reports to the Field Service Manager and stakeholders on service activity, risks, FSE performance, and revenue conversion

  • Support engineers live in the field, securing first-time fix success and resolving emergent issues

  • Monitor and Report KPIs such as start-time compliance, utilization, quote conversion, and customer satisfaction (CSAT)

  • Uphold a High Standard of documentation, compliance, billing accuracy, and follow-up actions
Skills & Qualifications
  • Experience in service coordination, scheduling, or operations support (preferred)
  • Strong organisational skills, with the ability to balance priorities in a fast-paced environment
  • Excellent communication and stakeholder management skills (internal and customer-facing)
  • Proficiency with ERP/CRM systems (SimPRO, Salesforce, or similar)
  • High attention to detail with strong process and documentation discipline
  • Ability to work autonomously, take ownership of tasks, and meet deadlines
  • Understanding of technical or field service environments (advantageous)
What We Offer
  • Career Growth – Pathways to senior operations leadership as LETO expands nationally
  • Autonomy – Ownership of coordination, service standards, and reporting
  • Impact – Be the central link between customers, engineers, and management
  • Development – Structured training and exposure to advanced service operations frameworks
  • Culture – High-performance team that values accountability, initiative, and excellence
Apply Now

If you thrive in a structured, fast-moving environment and want to play a central role in shaping customer success, we'd love to hear from you.

  • Manager of APAC Field Services

    1 week ago

    Brisbane, Queensland, Australia L3Harris Full time $120,000 - $180,000 per year

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our...

  • Field Service Engineer

    1 week ago

    Brisbane, Queensland, Australia RA Australia Ltd (AUS) Full time $90,000 - $120,000 per year

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Field Service Technician

    1 week ago

    Brisbane, Queensland, Australia The Toro Company Full time $90,000 - $120,000 per year

    Toro Australia is thrilled to offer an exciting opportunity for a skilled Field Service Technician to join our Equipment team in Brisbane, QLD.Reporting to the Service Manager, Equipment, this role will be responsible for the mechanical work involved in repair, maintenance and servicing of turf maintenance related equipment within a nominated region (Gold...

  • Field Service Technician

    6 days ago

    Brisbane, Queensland, Australia The Toro Company Full time $60,000 - $90,000 per year

    Toro Australia is thrilled to offer an exciting opportunity for a skilled Field Service Technician to join our Equipment team in Brisbane, QLD.Reporting to the Service Manager, Equipment, this role will be responsible for the mechanical work involved in repair, maintenance and servicing of turf maintenance related equipment within a nominated region in...

  • Field Service Engineer

    5 days ago

    Brisbane, Queensland, Australia SCITON Full time $60,000 - $132,000 per year

    We are an equal employment opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Field Service Engineer – Brisbane, QLDJob SummaryJoin our team as a Field Service Engineer, where...

  • Field Service Engineer

    3 days ago

    Brisbane, Queensland, Australia Hamilton Company Australia (HCA) Full time $90,000 - $120,000 per year

    Hamilton Company is seeking a Field Service Engineer to support, repair, and maintain robotic instrumentation. The ideal candidate will work in the field and support the Brisbane, Australia territory. The Field Service Engineer will be tasked with providing high quality customer support through instrument installation, maintenance and...

  • Field Service Technician

    1 week ago

    Brisbane, Queensland, Australia Delpro Technical Services Pty Ltd Full time $60,000 - $80,000 per year

    About the RoleDelpro Technical Services is seeking a motivated and reliable Field Service Technician to join our growing Brisbane team. This hands on role involves servicing a range of I.T, networking, payment and audiovisual equipment at customer sites across Brisbane and surrounding regions.This is an ideal opportunity for someone looking to build...

  • Field Service Technician

    3 days ago

    Brisbane, Queensland, Australia Zoomlion Australia Full time $60,000 - $90,000 per year

    Field Service Technician – Heavy EquipmentLocation:Brisbane, QueenslandEmployment Type:Full-time, PermanentIndustry:Heavy Equipment, Construction Machinery, AWPAbout the RoleWe are seeking an experiencedField Service Technicianto join our team in Brisbane and Surrounds. In this role, you will be responsible for maintaining and repairing a range ofheavy...

  • Field Service Technician

    3 days ago

    Brisbane, Queensland, Australia Leading Dental Full time $80,000 - $120,000 per year

    Experienced Field Service Technician - Dental/ Medical EquipmentOur company is a growing, family-owned Queensland business based in Brisbane that prides itself on being a quality employer with leading brands providing professional sales, service, installation and onsite support of medical and dental equipment. A new position is available for a suitably...

  • Field Service Engineer

    1 week ago

    Brisbane, Queensland, Australia Tomra Full time $80,000 - $120,000 per year

    Company Description TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts, has been our strength for over 50 years.At TOMRA, we...