Customer Relations Coordinator

2 weeks ago

Brisbane, Queensland, Australia Automotive Talent Full time $60,000 - $90,000 per year

Customer Relations Coordinator (Temporary / 12 Months)

Full-Time, Temporary Contract

Location: Brisbane Region (withheld for confidentiality)

Are you passionate about delivering exceptional customer service and resolving issues with care and professionalism? We're seeking a
Customer Relations Coordinator
to join a supportive team on a
temporary full-time basis
.

About the Role

Reporting to senior leadership, you'll act as the first point of contact for customer enquiries and complaints. You'll manage cases from inception to resolution, ensuring timely, effective, and professional outcomes that uphold brand reputation. In addition, you'll provide administrative and departmental project support as required.

Key Responsibilities

  • Respond to customer enquiries via phone, email, and web-based channels.
  • Provide accurate information on products, warranties, and promotions.
  • Manage customer cases end-to-end, liaising with internal departments and dealer networks.
  • Record all interactions in the CRM system, ensuring compliance with the Privacy Act.
  • Support departmental projects and contribute to continuous process improvement.

What You'll Bring

  • Minimum 2 years' experience in a customer service or relations role (automotive industry experience desirable).
  • Strong complaint handling, negotiation, and problem-solving skills.
  • Ability to thrive in a fast-paced environment with excellent organisation and time management.
  • Confident communicator, both written and verbal, with a professional and empathetic approach.
  • Proficiency in MS Office and CRM systems.
  • Tertiary qualifications in Communications, PR, or a related field are advantageous.

Why Apply?

This is an excellent opportunity to apply your skills in a dynamic environment where your contribution directly impacts customer satisfaction and brand perception. You'll be part of a professional team, gaining exposure to high-level operations while building your customer service career.

About Automotive Talent

At Automotive Talent, we're
automotive people specialists
. We connect top-tier talent with exceptional opportunities in the automotive industry. This is your chance to work with a forward-thinking business that values leadership, innovation, and results.

Apply Now

We want to hear from you if you're ready to lead a high-performing team and drive success in the automotive industry.

Submit your resume and a cover letter outlining your experience and achievements to
Cameron Cresswell
at Automotive Talent:

e:

ph:

Please note this role is only available to current Australian or New Zealand citizens and or Permanent Residency holders. Visa sponsorship for this role is currently unavailable.

Take the wheel and steer your career to new heights with this exciting opportunity. Let's drive success together

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