Customer Care Representative

7 days ago


Parkside, South Australia Audika Full time $40,000 - $60,000 per year
About Audika:

Who's Audika

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

What You'll Do:

We're looking for a Customer Care Representative to join our call centre team in Adelaide (Parkside) on full-time basis. If you're passionate about customer service, enjoy meaningful conversations, and want to make a difference, this could be the perfect role for you.

As a Customer Care Representative, you'll be the friendly voice supporting our clinics across Australia and New Zealand. You'll engage with both new and existing clients, helping them take the next step in their hearing journey.

This role will support our valued customers based in New Zealnd on full-time basis on Monday to Friday (6am - 2pm) and Saturday 10am - 2pm.

Your day-to-day will include:

  • Making outbound calls for promotional campaigns (e.g., hearing tests, device trials, adjustments)
  • Booking and confirming clinic appointments
  • Handling inbound calls and responding to client questions
  • Following up on direct marketing leads and rebooking lapsed clients
  • Using internal systems to manage bookings and update client information
What We're Looking For:

You don't need call centre experience - we value people from retail, hospitality, health, admin, or customer-facing roles.

We're after someone who:

  • Communicates clearly and empathetically
  • Is confident using computers and CRM systems
  • Can stay motivated and meet call or booking targets (KPIs)
  • Has a positive attitude and enjoys working in a team
What's in It For You:
  • Full onboarding, ongoing training, coaching and personal growth opportunities
  • Monthly & quarterly bonuses based on performance
  • Fun, friendly, and supportive work culture
  • Access to exclusive staff perks via MyReward (discounts, gifts, wellbeing program)
  • Career growth in a purpose-driven company
Our Values:

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust We are Team-players We create innovative solutions We apply a can-do attitude in everything we do.



  • Parkside, South Australia Audika Full time $90,000 - $120,000 per year

    As part of the Contact Centre team, the purpose of this position is to build, lead, coach, and develop the Customer Care Representatives to achieve their set monthly appointment targets and quality standards. The role has a strong focus on cultivating a high-performance, learning-driven culture through structured coaching, continuous training, and...


  • Parkside, South Australia Solitaire Automotive Full time $90,000 - $120,000 per year

    About usSolitaire Automotive Group is one of South Australia's leading luxury car dealerships. Privately owned and with a proven history of constant growth since its inception over 50 years ago, Solitaire Automotive is focused on delivering an unforgettable customer experience that is second to none. Through this dedication, we are privileged to represent...


  • Parkside, Australia Demant Full time

    **WHO IS AUDIKA** - Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika...


  • Parkside, Australia ECH Full time

    Multiple permanent full-time opportunities I 76 Hours per fortnight - Monday to Friday I Shifts available 9am - 5pm - On site parking I Newly renovated office **About ECH** At ECH, we take pride in our work, our teamwork, and the positive impact we make on people’s lives. We believe our people drive our success, and how we work together is just as...

  • Care Coordinator

    2 weeks ago


    Parkside, Australia ECH Full time

    **Care Coordinator** - Competitive salary + Super + Leave Loading + Salary Packaging - Make a real difference in ensuring our older South Australians to Get More out of Life - Multiple permanent full-time or part-time (0.8) positions - Make a difference as a Care Coordinator within ECH**About the Opportunity** We are seeking experienced, compassionate, and...


  • Parkside, Australia ECH Full time

    Full-time permanent position - Competitive salary - Join an established, friendly team with strong values and a community focus Are you data driven and customer led? Do you thrive on improving customer experience and providing performance measurement? This might be the perfect opportunity for you. **The role** Reporting to the Head of Customer Experience,...


  • Parkside, Australia ECH Full time

    Full-time and part time positions available - Great employee benefits - Onsite parking **About the Opportunity** As a Customer Support Officer, you will work within a call-centre team environment, showcasing your skills and making a real impact on our customers' experience. The role is responsible for a diverse range of duties, such as providing...

  • Management Support

    2 weeks ago


    Parkside, Australia Junction Australia Full time

    **Management Support - Children and Youth Services**: **_ Full-time, Ongoing Position_** **Social, Community, Home Care & Disability Services Award Level 3** **About Us**: We are a growing and innovative social enterprise supporting around 10,000 South Australians each year through housing and community services. Seeking opportunities to build positive...

  • Research Analyst

    5 days ago


    Parkside, Australia ECH Full time

    Permanent full-time position - Salary packaging and other employee benefits - Join an established Not For Profit with strong values and a great culture **About the Opportunity** As a Research Analyst, you’ll collaborate to deliver high-quality insights that ensure customers are at the heart of business decisions. You will be responsible for collecting,...


  • Parkside, Australia ECH Full time

    Opportunity to make impactful change - Flexible and hybrid working options - Join an established NFP with strong values, a community focus and a great culture The Digital Experience Manager drives the effective implementation of ECH’s digital marketing platforms and campaigns. You will coordinate and develop content across social media channels and the...

  • Scheduling Officer

    2 weeks ago


    Parkside, Australia ECH Full time

    Fantastic opportunity to join a friendly, supportive team - 3x Full Time roles available, based at Parkside location - Join an established NFP with strong values, a community focus, a great culture **About the** **Opportunity** - Playing a vital role within the organisation, the Scheduling Officer is responsible for scheduling home care services for clients...

  • Project Coordinator

    2 weeks ago


    Parkside, Australia KBR Full time

    **Title**: Project Coordinator **Join us today!** We are renowned for working in partnership with our clients and construction partners to deliver exceptional outcomes based on our collaborative approach and our “Team of Teams” mindset. Creating a superb culture is a key part of our success and growth. Genuine collaboration across the business is...