Customer Care Representative

2 weeks ago

Parkside, Australia Demant Full time

**WHO IS AUDIKA**

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

**Job description**

**We are looking for sales and customer service superstar to be a Clinic Co-Ordinator If you are interested in helping our clients improve their hearing and quality of life, keep on reading This is the role for you.** What you will be getting up to

We are looking for
**Customer Care Representative **to join our busy Contact Centre team on a
**full time, permanent basis. **Working on a rotating roster (6am - 8pm) across AUS and NZ time zones. You will be the first point of contact for our network of new and existing customers across Australia and New Zealand, booking appointments at no cost into our busy clinic network while providing exceptional customer experience.

**What your day will look like**
- Build hearing health awareness
- Sharing the latest marketing campaigns and product releases
- Teamwork, work collaboratively
- Customer Service, build and maintain relationships

**About You**

You don't have to have worked in a Contact Centre before, previous experience within customer service, sales, hospitality, and retail are all highly regarded.
- Exceptional customer service skills, with a customer centric mindset
- Computer literate with an eye for detail
- A good listener, with an empathetic approach to assisting customers
- Target driven and able to work to KPI's and targets

**People enjoy working in this team because we provide.**
- Comprehensive two-week group training and induction
- Dedicated Point of Contact support within team after training
- Your own tools of trade, including dedicated workstation, dual screen monitors and latest headset technology.
- The ability to grow your career with a large global company
- Free counselling for you and your family via our Employee Assistance Program helpline

**What's in it for you**
- Ongoing training, coaching and personal growth opportunities
- Attractive hourly rate
- Performance incentives $$$ available monthly & quarterly
- Access to My Reward discounts, access to our comprehensive, Online Wellbeing program, including Birthday and Christmas Gifts and much, much more
- Fun and fast paced environment

**We have a passion for people and making a difference if you share our passion then this is the right place for you.

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