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Homelessness to Housing Case Worker
2 weeks ago
CQID is experiencing organisational growth across all services and seeking suitable candidates for a range of positions.
CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Emerald, Longreach, Woorabinda, Gladstone, Bundaberg and Hervey Bay
A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being a Employer of Choice.
Purpose of the Position
The Caseworker's primary role is to support the Team Leader to achieve client engagement and client outcomes.
Responsibilities and Duties
- To provide front line case management to achieve better outcomes in accordance with the goals of Aboriginal and Torres Strait Islander clients
- Build respectful and professional relationships with service users, agencies, partners, community, colleagues and clients
- Participate in assessment, case planning, organisation and delivery of service provision and interventions, reporting and engagement for clients
- Follow Assessment, Case Management and Reporting procedures and standards and contribute to continual improvement of services
- Care coordination - Implement Case Plans, including advocating for, supporting and journeying with the client to achieve their desired outcomes
- Participate and contribute to the organisation's compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
- At all times work within CQID's Workplace Health & Safety Policies and Procedures
- Other responsibilities as directed by the Team Leader
Qualifications and Experience
- Holds a current C Class Queensland Driver's Licence
- Holds or is willing to obtain a First Aid and CPR Certificate
- Knowledge of the Community Services Act 2017 and Commonwealth Supported Accommodation Assistance Act 1987
- Experience at successful service delivery to Aboriginal and Torres Strait Islander people
- Experienced in client engagement and case collaboration
- Experience in working with individuals who are experiencing drug and alcohol issues
- Current Working with Children Check, "Blue Card"
Skills and Attributes
- Aboriginal and/or Torres Strait Islander Heritage-–[Note: Non-Indigenous applicants will only be considered if no suitable Indigenous candidates are attracted in the first round of applicants]
- Competent in use of Microsoft Office software
- Physical ability to undertake job responsibilities
- Ability to communicate effectively; spoken and written
- Self-starter, Motivated and able to self-manage work tasks
- Strong connection to and knowledge of local Indigenous Community
