Frontline Support Worker Townsville Community Patrol

ABOUT MURRI WATCH

Murri Watch Aboriginal & Torres Strait Islander Corporation is a not-for-profit organisation incorporated under the Corporations (Aboriginal and Torres Strait Islander) Act 2006 ('the CATSI Act').

Murri Watch is dedicated to:

• Reducing Aboriginal and Torres Strait Islander deaths and self-harm in custody by promoting the physical, cultural, economic, and social well-being of our community.

• Leading in culturally proficient and community-sensitive services for Aboriginal and Torres Strait Islander individuals vulnerable to contact with the police, affected by public drunkenness, watch-house detention, youth detention, homelessness, or at risk of homelessness.

• Ensuring continuity of care through specialised skills in engagement, assessment, creative interventions, and navigating human services support systems.

Murri Watch was initially established in response to the Royal Commission into Aboriginal Deaths in Custody. We continue our commitment to reducing the over-representation of First Nations people in the criminal justice system and to supporting people who are homeless, rough sleeping and transitioning to stable housing.

PURPOSE OF THE POSITION

An opportunity exists for a Frontline Support Worker at the Murri Watch Townsville Community Patrol & Cell Visitors Program.

The objective of a Frontline Support Worker is to:

Provide immediate assistance and support to individuals in crisis or facing difficult situations, ensuring their safety, well-being, and access to necessary resources. This role involves direct interaction with clients, conducting needs assessments, offering emotional support, and coordinating with other service providers to deliver comprehensive care.

KEY SELECTION CRITERIA

• Demonstrated knowledge and understanding of the cultural issues, barriers, and solutions to improving the quality of life of Aboriginal and Torres Strait Islander people in contemporary society.

• Ability to communicate orally and in a writing style appropriate to the intended audience including communicating effectively and sensitively with Aboriginal and Torres Strait Islander people and communities.

• Highly developed interpersonal skills including conflict resolution, liaising, negotiating outcomes for Aboriginal and Torres Strait Islander people, and networking including a sound knowledge of community, government, and non-government service providers.

• Demonstrated ability to maintain a high level of confidentiality.

• Demonstrated proficiency in the use of Microsoft programs including Word, Excel, and Outlook.

• Ability to work independently and as part of a team.

• Ability to work flexible hours/shift work as required.

• Aboriginality and /or Torres Strait Islander identification.

• Provide the names and contact details of two Aboriginal / Torres Strait Islander people from your community that are willing to act as referees for you.

• Satisfactory clearance of a criminal records check.

• Possession of current "Blue Card for Child Related Employment" or willing to obtain.

• Possession of a current First Aid Certificate or willing to obtain.

• Possession of a current open Queensland driver's licence.

Murri Watch adheres to the tenets of Equal Employment Opportunity. For this position, it is a genuine occupational requirement that it be filled by an Aboriginal and/or Torres Strait Islander person as permitted by and arguable under sections 25, 104 and 105 of the Queensland Anti Discrimination Act

HOW TO APPLY

Your application should address your ability to meet each of the selection criteria. It is advised that you treat each selection criteria separately when preparing your application and provide sufficient information for an assessment to be made of your degree of merit relative to each of the selection criteria.

Applications should be submitted via Seek and close on 05/09/2025