Service Consultant

2 weeks ago

Melbourne, Victoria, Australia Cbus Super Fund Full time $60,000 - $80,000 per year

About Cbus

Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For four decades, we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

About the role

You will provide exceptional customer service to Cbus and Media Super members at our Service Counter.

Your responsibilities will include:

  • Resolving member queries first time, whether face to face, by phone or email
  • Providing General Advice
  • Assisting members with correct completion of documentation to ensure a smooth experience
  • Maintaining accurate records for compliance purposes and to assist with future interactions
  • Liaising with teams across the business to ensure effective resolution of member queries

Your Experience and Qualifications

To be successful you will need:

  • Exceptional communication skills and a strong level of customer focus
  • The ability to work effectively in a fast-paced environment
  • Problem solving skills and the ability to effectively resolve escalations
  • Experience in the superannuation industry and RG146 certification would be an advantage

If you're looking to build a career with one of Australia's leading super funds and love working with all kinds of people, we look forward to hearing from you.

Belong at Cbus

We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

We're keen to hear from you

If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via

Like to know more about working with Cbus? Check out our website:

Applications Close: 16th October at 4.00 p.m.

This is a full-time position, based in our offices in Melbourne CBD. Due to the nature of the role you will be in the office full time, 9 a.m. - 5p.m. Monday to Friday.

Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, thank you.

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