Associate Service Desk Analyst

OUR VALUE PROPOSITION

At RSM, our purpose is to instill confidence in a world of change for both our clients and our people.

RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in your future. We value the meaningful work that you do and encourage you to be a part of the change.

Our value proposition is our commitment to you; it highlights the experiences, benefits, and value that you can expect as part of RSM. This is underpinned by our three values – integrity in everything that we do, supporting clients everywhere, and developing and valuing everyone.

Who we are:

RSM Australia is a member of RSM, the world's 6th largest network of audit, tax and consulting firms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success.

About the role:

Kickstart Your Career in Tech with RSM Perth
Position: Associate Service Desk Analyst
Location: Perth | Graduate Opportunity | Full-Time

Why RSM?

At RSM, we don't just grow careers – we build futures. As one of Australia's leading professional services firms, we're passionate about helping people shine. Whether it's supporting clients, collaborating across teams, or launching careers, we're all about making an impact.

And now, we're looking for a tech-savvy graduate to join our Perth IT team as an Associate Service Desk Analyst.

The Role:

This entry-level opportunity is perfect for someone with a curious mindset, great people skills, and a passion for solving problems. As the first point of contact for IT support, you'll help keep our systems running and our people connected. Think of yourself as the friendly face behind the screen—here to troubleshoot, assist, and make tech make sense.

What You'll Do:

• Be the go-to for first-level support—whether it's hardware hiccups, software issues, or network queries
• Help track and resolve service tickets using our IT support platform
• Guide users through everyday tech problems, both remotely and in person
• Keep our knowledge base up to date by documenting solutions and fixes
• Contribute to software updates, system backups, and routine maintenance
• Learn from experienced IT professionals and grow your knowledge with hands-on experience
• Stay ahead of the tech curve through ongoing training and development opportunities

About you:

What You Bring

• A keen interest in IT and problem-solving
• Great communication skills—you know how to explain tech in simple terms
• A team-first attitude and a genuine desire to help others
• Completed Year 12 (a qualification in IT or related field is a bonus)
• Any experience in customer service or technical support is helpful but not essential
• Certifications like CompTIA A+ or ITIL Foundation? Even better

What's In It for You?

• A supportive team environment where your ideas are valued
• Structured learning and mentoring to kick off your career
• Real responsibility from day one
• Access to national graduate events and development programs
• A values-driven culture focused on integrity, collaboration, and care
• A role with purpose: your work helps over 1,300 people at RSM do what they do best

Ready to start your journey with us?

If you're passionate about technology, love solving problems, and want to work where your growth matters—we want to hear from you.

Apply now and take the first step toward a meaningful career with RSM Perth.

Life at RSM:

RSM provides a great environment to build skills and confidence and we help our people achieve their best. We are trusted advisors to our clients, so it is critical for us to find the right people for the job on offer. Our network of offices across Australia and around the world allow us to offer a personal service to all our clients regardless of where they are

Working for RSM entitles everyone to a wide range of leading health, wellness financial and lifestyle benefits.

How to apply: 

Please click on the "apply" button and complete our online application form.

Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance.