Insurance Representative/Experienced Paralegal

Bring your insurance expertise to a role where people matter most #careerswithimpact
If you're an experienced Insurance Representative ready to put purpose behind your work, we have exciting permanent opportunities to join our passionate and highly engaged Member Services team. Reporting to the Insurance Claims Manager, you'll play a critical role in delivering a seamless, compassionate, and compliant claims experience. Working within the broader Experience team and alongside internal stakeholders, you'll help ensure every claim is managed with care, accuracy, and integrity.

What You'll Do

• Assess and approve death, terminal illness, and permanent incapacity claims in line with relevant legislation and policies.
• Review insurer-declined claims, participate in review meetings, and advocate for fair and just outcomes for our members.
• Collaborate with partners and internal teams to ensure insurance and claims administration is timely, accurate, and compliant.
• Identify trends, risks or issues and proactively escalate or resolve them.
• Manage workflow and competing priorities to finalise claims efficiently.
• Maintain up-to-date claims documentation, templates, and registers.
• Contribute to continuous improvement initiatives to enhance both processes and the member experience.

What You'll Bring

• Proven experience in a similar role, insurance/claim management/administration (ideally within superannuation or insurance).
• Strong knowledge of insurance settlement processes, superannuation law, the SIS Act, and RG146 compliance.
• Sharp analytical skills — able to interpret data, identify trends/areas of concern, and make well-informed decisions.
• High level of compassion and excellent communication skills — you can explain complex decisions with clarity and care.
• Ability to build trust and rapport with members during challenging, emotional times.
• Strong organisational skills — you're calm under pressure, with the ability to juggle tasks without compromising quality.
• Experience with Microsoft Office (intermediate to advanced).
• Qualifications in law, business or a related discipline will be highly regarded.

If you're ready to apply your insurance expertise in a role with purpose — we'd love to hear from you.

Benefits that matter and make a difference for our employees

• Leave for those moments that matter , an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
• Your professional development matters , up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters , free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters , up to 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team and we'll call you to discuss.

Please note: Applications via recruitment agencies will not be accepted for this position.