Time and Attendance Compliance Support Team Leader

The opportunity

We're looking for a proactive, process and solutions-focused Time and Attendance Compliance Team Lead to guide our dedicated support team.

This is a permanent, hybrid role with the flexibility to be based in Melbourne, Sydney, Brisbane, or Adelaide.

As a key leader in our time and attendance function, you'll oversee compliance across business units, manage employee data in Dimensions, and drive process improvements that enhance system efficiency and customer experience. If you're passionate about leadership, continuous improvement, and delivering high-quality support, we'd love to hear from you.

What will my day involve?

• Lead a team of Time and Attendance Compliance Support Officers
• Oversee employee data entry in Dimensions, ensuring accuracy through routine reporting and reconciliation, as well as system audits.
• Provide assistance to the Time & Attendance Compliance Manager on compliance metrics reports for ELT and Business Unit leadership teams
• Assess compliance areas with an emphasis on updating policies, processes, and systems using data, insights, and human-centred design principles.
• Collaborate with Business Units to enhance compliance and timecard metrics.
• Resolve employee service complaints related to processes, systems, or escalations
• Contributing to the design and ongoing improvement of training materials and frameworks.
• Planning and delivering regular training sessions for end users, managers, and senior leaders.
• Supervise the management of all operational work instructions, ensuring that documentation consistently meets high standards, and that the knowledge base remains current.
• Evaluate both existing and emerging processes, providing recommendations to support ongoing process improvement
• Identify areas for employee experience or process improvement by conducting data analysis activities and raising suggestions with Time & Attendance Compliance Manager, Central Support Team and the Digital Solutions Team
• Maintain strong knowledge of Bupa HR policies to ensure governance and compliance
• Collaborate with other teams (Technology, Workplace Relations, Payroll, Risk & Compliance) for efficient end-to-end processes that meet employee expectations

What will I bring?

• Previous experience in a Team Leader or Manager role.
• Experience with Time and Attendance systems preferred
• Experience with process and governance
• Experience with Service Now or similar online case management tools.
• Solid understanding of time and attendance compliance, payroll, employment regulations and data reconciliation
• Exceptional communication abilities and strong customer service orientation
• Experience with functional development and delivery of technical solutions that work across people system technologies.
• Ability to effectively engage and align with various stakeholders both internally within the business but also externally with our suppliers and vendors.
• Strong problem solving and time management skills.

What's in it for you

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people's health, wellbeing and futures. Through the Viva Healthier and Happier program, we're providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you'd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.