Hotel Duty Manager

Rydges South Bank is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. 

About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.  

About Rydges Hotels and Resorts:
Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest's stay.    

Rydges South Bank is a highly-regarded 4.5 star, award-winning hotel boasting 304 rooms and suites, multiple food and beverage outlets, and conferencing facilities. The hotel is located on Grey Street in South Bank neighbouring the Brisbane Convention & Exhibition Centre.

About the Role
Are you ready to step into a pivotal leadership role where no two days are the same? We're on the hunt for a passionate and dynamic Hotel Duty Manager to join our team in a full-time capacity. This role is the heartbeat of our operations, coordinating and overseeing the hotel's smooth running in the absence of senior management. You'll play a key role in ensuring exceptional guest experiences, driving team performance, and maximising operational success. With a 7-day roster and varied shifts, this is your chance to lead by example in a vibrant hospitality environment.

Key Responsibilities

•Train and mentor the team to maintain hotel standards and values

• Coordinate seamless group arrivals and curate memorable experiences for VIPs and returning guests

• Be the communication hub between all departments, ensuring a well-synced operation

• Proactively manage customer complaints, guest issues, and incidents with professionalism

• Make our guests feel at home by promptly addressing their requests with care and attention

• Lead and elevate the guest experience journey, ensuring every touchpoint delivers exceptional service quality

• Drive revenue growth through incentive programs and operational excellence 

• Jump into action across food and beverage outlets or valet parking when needed

• Provide first-response assistance in emergency or medical situations

• Regularly inspect hotel premises to ensure top-notch security and safety standards

Skills and Experience

• Proven experience in a supervisory or management role within a hotel environment

• Strong leadership skills with the ability to motivate, manage, and train staff

• Proficiency in OPERA Cloud or similar property management systems

• Confidence in cash handling and processing financial transactions

• Exceptional ability to build and maintain client relationships

• Impeccable professionalism, organisation, and time management skills

• Outstanding verbal and written communication skills

• Keen attention to detail and a commitment to quality

• Polished personal presentation and grooming standards

• A valid driver's license (manual preferred but not essential)

• Desirable: RMLV and RSA certifications

Benefits & Perks
 

•    Incredible team member discounts from your first day on-the-job.  

•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.  

•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

•    Awesome winter and summer savings and discounts at Thredbo.

•    Rapid career growth opportunities through our EVT network.

•    Local community involvement, volunteering and charitable giving.   

•    Australia and NZ's largest and most diverse experiences company 

Join Rydges South Bank and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply you will directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.