UC/Telco Services

14 hours ago

Adelaide, South Australia Leader Computers Full time $60,000 - $120,000 per year

UC/Telco Services - Account Manager

Adelaide, SA

We are seeking a highly motivated Account manager to join our growing team. The ideal candidate should have a strong understanding of UC/Telco services. The Account manager will be responsible for managing sales queries both inbound and outbound, Offer sales quotes, Onboard new partner, provide product training and  showcase to partners.

Responsibilities:

  • Handle up to 20 inbound sales calls per day, qualify leads, present tailored offers, and close new opportunities.
  • Make 30 outbound "Health Check" calls to existing partners, review performance, introduce new products, and identify growth opportunities.
  • Manage inbound sales emails and tickets with prompt, professional, and solution-focused communication.
  • Prepare and deliver sales quotes, pricing comparisons, and customized proposals to partners.
  • Monitor and manage partner churn, proactively identify at-risk accounts, engage partners, and achieve 90% retention.
  • Support new partner onboarding, run introductory video calls and complete follow-up check-ins after 2–4 weeks.
  • Host or co-present "Welcome to Breeze" webinars (1–2 per month) highlighting products, services, and partner revenue opportunities.
  • Collaborate with Marketing to develop and post engaging social media content, strengthen brand awareness, and execute EDM campaigns.
  • Maintain a Customer Service Score of 100% positive feedback through consistent, high-quality engagement.

Requirements:

  • Proven experience in sales, account management, or customer success (telecom or IT industry a plus).
  • Confident phone and video communication skills — you enjoy speaking with people.
  • Strong organisational skills and ability to manage high call volumes.
  • Tech-savvy — comfortable using CRMs, ticketing systems, and collaboration tools.
  • Results-driven with a focus on partner satisfaction and retention.
  • Knowledge of Telco products like SIP, PBX.
  • Knowledge of NBN technologies
  • Knowledge of Microsoft Teams Calling.
  • Ability to adapt to new technologies and changes in the field.

Characteristics:

  • Strong written and verbal communication skills needed to interact with team and partners.
  • Well organized with the ability to multitask and handle pressure situations.
  • Team player with ability to work independently and learn quickly.
  • Ability to work proficiently with minimal daily guidance.
  • Excellent troubleshooting skills.
  • Individuals focused on personal development.
This is an excellent opportunity for someone looking to start a career in the Slaes/Telco industry. If you are passionate about sales and want to work in a fast-paced, dynamic environment, we encourage you to apply.

To apply, please submit your resume and a cover letter. We look forward to hearing from you

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