Guest Experience Officer

Company description:

At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.

Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.

Job description:

• Located at Sydney's Iconic Taronga Zoo
• Casual positions available
• TCSA Wages Employees Award, GEO $32.59 per hour Mon to Fri (plus weekend and public holiday penalties where applicable)

Taronga Zoo Sydney are seeking bubbly and vibrant casual Guest Experience Officers who can hit the ground running, to provide top notch Taronga Zoo service for young guests visiting the zoo to participate in Taranga's School Holiday community programs, such as Zoo Adventures. The role of GEO involves collaborating with the fantastic team to deliver facilitate these programs, while also supporting general guest operations across the zoo.

About the Role…

• Shifts typically range between 8:00am to 5:00pm, 7 days per week + weekends during school holidays, and weekends during the school term.
• Average of 2-3 shifts per week on offer during the school holidays + opportunity for more.
• This role provides a "world class" customer services experience across visitor operations and programs - All on the job training provided.
• As Taronga prepares for the school holiday periods leading into Summer/School holidays, we are seeking casual Guest Experience Officers to join the team. Commencement of the role will be early December 2025.

Key Accountabilities…

• Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
• Deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
• Communicate Taronga's education and conservation messages both internally and externally, ensuring all communications align with Taronga's values to inspire change in accordance with Taronga's vision and strategic pillars.
• Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.
• Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.

About You…

We are looking for candidates that have:

• Obtain and maintain a current paid NSW Working with Children Check at own expense.
• A passion for delivering engaging youth entertainment and education programs.

Benefits…

Our employees enjoy generous employment conditions including some of the following:

• Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We're a social team - there's always lots going on around the zoo that we get involved with
• • more

We Value Diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About Applying…

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

1. Describe a successful programor activity you've implemented for young people, either independently or as part of a team. Which program elements, or actions taken by you or your teammates, made it a success?
2. Why would a popular destination such as Taronga Zoo have procedures and processes in place for guest experience, WHS and the day-to-day zoo operation?

Applications Close:11:59pm 18 November 2025

We offer:

Taronga is more than just a workplace - we're a collaborative community of kind and respectful people who share a passion for making a positive impact on the world.