HATCH Support Officer

• Located at Sydney's Iconic Taronga Zoo
• Temporary full-time position, 2 year contract
• TCSA Salaried Employees Award, Clerk Grade 3/4, annual package $95,953 (includes base salary $84,659 + plus superannuation & leave loading)

We're looking for a passionate and proactive Support Officer to help bring our Hatch Accelerator Program to life – a unique platform supporting startups and changemakers creating real impact for wildlife and the environment.

If you're a natural organiser, a great communicator, and excited by innovation, sustainability and community-building – this is your chance to make a meaningful impact at one of Australia's most iconic organisations.

About The Role…
To facilitate the delivery of Taronga's Accelerator Program, Hatch, as well as supporting the growth of Taronga's profile and network within the innovation ecosystem to help achieve positive impacts for biodiversity.

Key Accountabilities…

• Facilitate the delivery of the Hatch: Taronga Accelerator Program within the agreed plans, including the co-ordination of participants, external program mentors, program stakeholders and partnerships to maximise the effectiveness of the program outcomes.
• Provide administrative and operational support to help ensure the day-to-day smooth running of Hatch, including course delivery (online and face to face, led by the Hatch delivery partner - Impact Boom), workshops and events.
• Develop content and stories for delivery through Hatch's channels to support the outreach and promotion of Hatch.
• Support the growth and development of the Hatch network, including program Alumni, external program mentors and others across the startup and social enterprise communities to drive new opportunities for partnerships and collaboration.
• Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.
• Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.

About You…
We are looking for candidates that have:

• Experience in working on program delivery, communication projects or advocacy for social change, sustainability or innovation, and/or experience in a startup accelerator/incubator program or similar.
• Well-developed project management skills.
• Strong communication skills, including the ability to engage with a wide range of individuals and organisations.
• Obtain and maintain a current volunteer NSW Working with Children Check.
• Hold a current NSW Drivers License or ability to have existing license formally recognised, including manual and maintain at your own expense.

Benefits…
Our employees enjoy generous employment conditions including some of the following:

• Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers
• Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We're a social team - there's always lots going on around the zoo that we get involved with
• • more

We Value Diversity…
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About Applying…
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

Bel – please use these target questions or you can use them as a guide for your own target questions to assist with the screening process.

• Tell us about your experience working on a program, campaign, or initiative related to sustainability, social impact, or innovation. What was your role and what were the key outcomes?

• This role involves coordinating multiple stakeholders (e.g. mentors, program participants, delivery partners) and keeping things on track. Describe a time when you helped manage a complex project or event. How did you ensure everything ran smoothly?

Applications Close:11:59pm, Monday 29 September 2025