Guest Experience Officer

Company description:

At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.

Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.

Job description:

• Located at Sydney's iconic Taronga Zoo
• Casual position
• TCSA Wages Employee Award, GEO casual loading rate $26.16 per hour (Mon to Fri) + additional weekend/ Public Holiday and after-hours penalty rates where applicable

Looking to secure a shared future for wildlife and people?

We're looking for energetic new starters who can hit the group running and provide top notch Taronga Zoo service for guests visiting the zoo. The role of GEO involves collaborating with a fantastic team, with so many opportunities for career development.

About the Role…

• Shifts typically range between 9am and 4pm, across 7 days per week + weekends and major events.

• Average of 3 shifts per week on offer + opportunity for more

• This role provides a "world class" customer service experience across all visitor operations- All on the job training provided

• As Taronga prepares for the school holiday periods leading into Summer/ School holidays, we are seeking casual Guest Experience Officers to join the team. Commencement of the role will be mid to late November 2025.

Key Accountabilities…

• Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
• Deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
• Communicate Taronga's education and conservation messages both internally and externally, ensuring all communications align with Taronga's values to inspire change in accordance with Taronga's vision and strategic pillars.
• Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.

About You…

We are looking for candidates that have:

• Demonstrated experience within the Customer Services, Attractions, Amusements, Tourism or Hospitality industry

And are willing to:

• Obtain and maintain a current paid NSW Working with Children Check at own expense
• Hold and maintain a current NSW Drivers License (optional)

Benefits…

Our employees enjoy generous employment conditions including:

• Complimentary family and friends passes across both of Taronga's zoos in Dubbo and Sydney
• A wide range of discounts on our award-winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Reduced rates for some exciting services across both zoos
• Free onsite parking, outside of peak periods
• Discounted fitness passport
• • more

About Applying…

Please submit your resume as well as a cover letter of one page. You are also required to complete the following target questions as part of your application.

1. In a hundred words or less, please outline your experience working in an area where you were required to ensure guest satisfaction. How did you do this and why?

2. In a hundred words or less, why would popular destinations such as Taronga Zoohave procedures & processes in place for guest experience, WHS and the day-to-day zoo operation?

Appointed candidates will be required to perform a minimum of two shifts per week, commencing from mid/late November 2025 in the lead up to the Christmas and NSW School Holiday periods.

Applications Close: Sunday 19 October pm

Shortlisted candidates will need to be available to attend a 30-minute face to face interview at Taronga Zoo, Mosman on Monday 27 or Tuesday 28 October 2025 between 9am and Noon.

We offer:

Taronga is more than just a workplace - we're a collaborative community of kind and respectful people who share a passion for making a positive impact on the world.