Client Services Administrator

Do you want to work for an iconic Western Australian organisation committed to making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.

As a trusted not-for-profit, the organisation's unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products.

Last year, we connected with 1.2 million Western Australians including:

• 340,000 people through first aid training, education and engagement,
• 362,000 people who received care close to where they live and work,
• 410,000 received trusted transport and emergency care when they needed it most.

A job to be proud of:

Are you an organised, people-focused professional with a passion for delivering exceptional customer service?We are looking for a Client Services Administrator to join our Patient and Community Transport Services team on Permanent fulltime position based in Belmont.

This role is all about supporting our customers, helping with bookings, and keeping things running smoothly behind the scenes. If you enjoy working with people, have strong admin skills, and like being part of a supportive team, this could be the role for you.

What you'll do:

• Answering phone calls, emails, and helping with customer enquiries
• Assisting with bookings and scheduling for patient transport (e.g. medical clinic appointments)
• Preparing simple quotes for customers
• Keeping our customer records and databases up to date
• Providing admin support to the team (reports, documents, follow-ups)
• Working closely with colleagues to make sure customer needs are met.

What you'll need:

• Previous experience in customer service, client services, or sales administration
• Experience in healthcare, transport, or service-based industries (desirable)
• Great communication and people skills
• Ability to manage multiple tasks, prioritise workload, and meet deadlines
• Good attention to detail and confident using Microsoft Office
• A positive, can-do attitude and willingness to learn.

What's in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• Health and Wellness reimbursement
• 17.5% annual leave loading
• Corporate Uniform
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

To Apply:

To apply for this exciting opportunity, prospective candidates will need to submit their application online. Applications must include a detailed cover letter outlining your motivations for this position and resume.

Alternatively, if you have any questions, please contact Passang Dema – Talent Sourcing Consultant at

Applications close on Sunday 19th October 2025 at 6:00pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John. St John may begin the shortlisting process prior to the closing date.