Hotel Manager

The Langham, Sydney is looking for an experienced Hotel Manager to join our boutique luxury property and lead the property's dynamic team.

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to build great memories together.

The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence.

We are recognized for our:

• Outstanding five-star luxury hotel accommodation
• Residential-style event spaces
• One-of-a-kind and sought-after dining experiences
• Sydney's most renowned Day Spa
• Excellent leisure facilities, including a fully-equipped Health Club, swimming pool, Jacuzzi and steam rooms

About the Role

This is an opportunity to demonstrate your ability to perform as the primary strategic business leader of the hotel with responsibility for managing all aspects of the hotel & outsourced operations under the Langham Hotels & Resorts brand flag to increase guest satisfaction, drive employee engagement, maximize revenue generation and deliver optimal performance and returns.

Duties & Responsibilities

Your duties will include:

• Embraces the luxury hotel's culture and ensures the operations philosophy, service style, policies and procedures align with the Langham Hotels & Resorts Vision, brand design and strategy.
• Selects, develops and retains a diverse and capable operations team to drive business performance by reviewing the operation process and ensuring this can sustain service standards and operational efficiency.
• Commits to meet and exceed guest expectations through delivering luxury service and products. Continuously focuses on quality control system to review and analyse customer feedback/preferences, seasonal promotion results, mystery shopper results and embraces the luxury hotel's culture and ensures the operations philosophy, service style, policies and procedures align with the Langham Hotels & Resorts Vision, brand design and strategy.
• Selects, develops and retains a diverse and capable operations team to drive business performance by reviewing the operation process and ensuring this can sustain service standards and operational efficiency.
• Actively participates in guest relationships and through personal involvement in the sales process and by building on existing operational environment and also new promotions/event ideas to ensure the Hotel is competitive in the local market.
• Oversees the annual financial plan to achieve or exceed the budget expectation for the Hotel. Monitors the Hotel's financial objectives and operations budget to ensure successful performance by maximizing profitability and providing a return on investment for the owner and LHG.

Skills & Experience

Your skills and experience will include:

• Must have at least 8 years of working experience in a luxury hotel or an equivalent environment
• Able to lead the operations team to achieve their goal and align the brand by delivering our customers genuine luxury hospitality within the Hotel complex.
• Able to keep close management of the operation teams to provide high-quality services to the customers.
• Able to create both local and international public awareness of the Hotel and stay relevant in the luxury hospitality trends in the local market.

Live fully with Langham

The Langham Hotels & Resorts offers current and future colleagues:

• Benchmarked and competitive remuneration
• Excellent Training Opportunities and Career Progression
• Complimentary Meals & Laundry
• 6 Complimentary Hotel Nights at LHG Hotel and Resorts each year
• A vast array of benefits and recognition incentives