HOTEL - Allrounder - Guest Service Agent/Housekeeper/Bar

1 week ago

Sydney, New South Wales, Australia Haberfield Hotel Full time $40,000 - $60,000 per year

HOTEL - Allrounder - Guest Service Agent/Housekeeper/Bar

Are you tired of just being a number?

At Haberfield Hotel, you're more than just a staff member — you're part of the family. We pride ourselves on creating a friendly, supportive team environment where everyone works together, looks out for each other, and genuinely enjoys coming to work.

If you're looking for a workplace where you're respected, valued, and included, this is it.

About the Role:

We're seeking an energetic all-rounder to join our team at the Haberfield Hotel. The role covers guest services, housekeeping and bar shifts, offering variety and hands-on experience. This could suit someone who wants to grow their knowledge and build a career in the hotel industry.

Key responsibilities include:

Reception

  • Managing check-ins, check-outs and guest enquiries
  • Handling reservations, phone calls and emails
  • Providing local knowledge and guest support
  • Processing payments and balancing the till
  • Coordinating with housekeeping

Bar

  • Serving drinks
  • Understanding RSA polices
  • Serving bar snacks
  • Open and close Bar

Housekeeping

  • Stripping of beds
  • Servicing Rooms
  • Checkout Departure Cleaning

Requirements:

  • Exposure to Housekeeping and F&B experience will be highly regarded.
  • Computer Skills: It is essential that you are familiar with MS Office applications.  (Word, Basic Excel, Microsoft Outlook, attaching documents to email, basic formulas on existing Excel worksheets)
  • RMS9+ (Reservations Software) experience preferred but not necessary - full training provided.
  • Passion: A can-do attitude and a genuine passion for guest experience.
  • Adherence to Company policies: Able to follow our well-established policies and procedures across the departments.
  • Flexibility: Must be willing to work weekends, including public holidays and school holidays.
  • Certificates – Current RSA, plus First Aid or willing to obtain.

What We're Looking For:

  • Previous reception, front desk or customer service experience (hospitality preferred)
  • A friendly, professional phone and in-person manner
  • Strong attention to detail and organisational skills
  • Ability to multi-task in a fast-paced environment
  • Comfortable using booking/reservation systems (RMS preferred)
  • Flexibility to work various shifts, including weekends
  • Reception

    Mornings :45am – 12:45pm

Afternoons :45pm - 21:00pm

  • Housekeeping

    Mornings 8:30am - 2:00pm (approx.)

Why Join Us?

  • You're not just a number – you're part of our team
  • Supportive, down-to-earth management
  • Great team culture where everyone gets on and works together across all departments
  • Inner-west location, easily accessible by public transport, free parking
  • Training provided for the right candidate

About Us:

The Haberfield Hotel opened September 2024 and is a 67-room hotel featuring and on-site cafe and bar. We offer a premium yet relaxed experience for both guests and team members. Our mission is simple: great service, great people, and a welcoming atmosphere for everyone.

Apply Now

Ready to join a team where you'll be valued, supported and part of something special? Hit APPLY NOW with your resume and a short cover letter – we'd love to meet you

Please note that we do not offer sponsorships for non-residents of Australia, and this position is not suitable for individuals with temporary work visas due to the significant training involved.

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