Hotel Duty Manager

2 days ago

Sydney, New South Wales, Australia Crowne Plaza Hotel Full time $90,000 - $120,000 per year

We lead from the front. We're seeking a Full Time Duty Manager who holds themselves to the highest standards — from guest satisfaction to team productivity. You'll champion our 'one team' approach, ensuring you and your team handle every guest query, complaint, or suggestion with efficiency and care.

What You'll Do

  • Lead the Front Office team to deliver effortless check-ins and memorable stays.
  • Motivate, mentor, and develop team members, creating a high-energy and positive workplace.
  • Collaborate across departments to maintain exceptional service standards.
  • Oversee daily hotel operations – from financial transactions to staffing and guest relations.
  • Resolve guest concerns with professionalism, turning challenges into opportunities.
  • Act as the first point of contact during critical emergency situations.

What We're Looking For

  • Minimum 2 years' supervisory experience in hotels or hospitality.
  • Strong leadership, communication, and problem-solving skills.
  • Flexibility to work nights, weekends, and public holidays.
  • Valid NSW RSA Competency Card, First Aid Certification, and Driver's License.
  • Experience with hotel property management systems (Opera highly regarded).
  • A collaborative leader who inspires and promotes a culture of excellence.
  • Ability to stand for extended periods and occasionally lift heavy items.

Why Join Us?

  • Be part of a globally recognised brand that champions True Hospitality.
  • Enjoy competitive pay, full uniform, duty meals and paid birthday leave.
  • Global hotel and travel discounts
  • Training, development, and career growth opportunities
  • An inclusive, welcoming culture where you can be yourself
  • Convenient location - just a 5-minute walk from Town Hall station

At Crowne Plaza Sydney Darling Harbour, we celebrate diversity and inclusion. We welcome applications from all backgrounds, believing that a diverse team drives innovation and success.

Ready to take the next step in your hospitality career? Apply today and be part of something exceptional

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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