Customer Contact Officer

6 days ago

Rosny Park, Tasmania, Australia Clarence City Council Full time

Be the friendly voice and face of the City of Clarence. Join our Customer Contact team and help residents, local businesses, and the community get things done quickly and easily, while gaining hands-on experience across a variety of council services.

Key responsibilities
  • Deliver friendly, professional customer service in person, over the phone, and online.
  • Handle enquiries, payments, and administrative tasks accurately and efficiently.
  • Support community services such as the Clarence Community Bus and Council fleet operations.
  • Build positive relationships with team members, stakeholders, and the community.
  • Help improve customer service processes and contribute to team projects.
About you
  • You're a confident communicator who provides courteous, efficient service as the first point of contact.
  • You're organised and quick to respond, able to juggle multiple enquiries while maintaining accuracy and professionalism.
  • You have experience handling payments, balancing cash, and completing basic financial transactions.
  • You're comfortable with everyday admin tasks - like scheduling community transport, coordinating volunteers, and managing bookings.
  • You hold (or can obtain) a current National Police Check and registration to work with vulnerable people before starting.
What we offer you
  • Base salary between $67,874.45 and $75,124.88 pro rata will be offered (dependent on skills and experience) + 13% superannuation
  • Fixed-term contract until 30 June 2026 with the possibility of continuation
  • Full-time with monthly rostered day off

Council offers training to support your professional development and strong career growth, the opportunity to purchase additional leave, 12 days of personal leave per year and a superb work life balance - plus many other benefits.

Apply online

Apply via our careers page: Apply Now - City of Clarence and include a copy of your current resume, together with a 1–2-page cover letter detailing your experience, skills, and suitability for the role.

Applications via SEEK will not be considered.  We will only accept applications submitted viaApply Now - City of Clarence.

For a more detailed chat about the position, please call Tracey Webb (Team Leader Customer Contact) on

Position Description

Download the position description from our careers page: Position-Description-Customer-Contact-

Council commitment

Council is committed to the safety and wellbeing of children and youth while enabling their participation as valued members of our community.

We have zero tolerance to child or youth abuse and harm, and we prioritise the safety of the children and youth that we interact with in the performance of our role and report conduct of concern.  For further information, please refer to our Safeguarding Children and Youth Policy and Code of Conduct.

Council is an equal opportunity employer and a smoke free workplace.  Prospective applicants should note that random alcohol and drug testing is a condition of employment at Clarence City Council.

Applications close at 9.00am on Monday, 3 November 2025.

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