
Head Concierge Opportunity
4 days ago
Location: Macquarie Park, Sydney CBD Salary: AUD Industry Standards
At First Contact, we are Australia's premier Corporate Concierge and Workplace Services provider, renowned for our exceptional five-star customer service. Our prestigious clientele includes top-tier banking, finance, telecommunications, and building owners, who rely on us to deliver an unparalleled customer experience.
As a service professional, you possess the innate ability to brighten someone's day. With a warm smile and a genuine desire to assist, you effortlessly connect with tenants and engage with individuals from all walks of life.
**The Opportunity**:
As the Concierge Lead, you will have the power to delight customers, build meaningful connections, and provide exceptional concierge services and recommendations. Your ability to create magical moments, foster engagement, and anticipate unspoken needs will make you an expert in crafting a vibrant sense of community.
**Here's a glimpse of what you'll focus on**:
Develop and nurture relationships with our building's customer partners, ensuring that all concierge services, branding, marketing, and property presentations meet premium-grade standards. Identify and establish partnerships that benefit our customers while promoting their products and services. Embrace and drive change within yourself and the team, consistently delivering extraordinary results. Lead and train a group of service experts who excel at anticipating needs and leaving lasting impressions on our clients. Support and deliver a series of engaging customer events throughout the year, fostering a sense of community within the asset. Oversee the day-to-day operation and maintenance of customer service standards, including concierge services in the building lobby and end-of-trip facilities. Collaborate closely with the property team and asset owners to understand and communicate the customer's requirements.
**What you'll bring to the role**:
Previous experience in a customer-facing position within an office, hotel, or hospitality environment. A natural talent for connecting with people from diverse backgrounds, building genuine rapport, and fostering meaningful relationships. Motivation is driven by establishing authentic connections and nurturing relationships, meticulous attention to detail, adept at following processes, and dedicated to closing the loop.
**Why you should choose First Contact**:
- Work-life balance: Enjoy a Monday to Friday schedule with shifts between 7 am and 7 pm, giving you evenings and weekends off. Plus, you'll have paid time off on public holidays.
- Competitive compensation: We recognize your skills and dedication by offering a salary that exceeds industry standards.
- Recognition and rewards: Our outstanding reward and recognition program lets you earn vouchers from various retailers, acknowledging your exceptional contributions.
- Hassle-free wardrobe: Say goodbye to ironing work shirts We provide a supplied corporate wardrobe and convenient dry-cleaning services.
- Career advancement opportunities: Show your commitment to First Contact, and we'll provide you with a platform to advance your career.
- Thriving work environment: Our contracts place us in the city's most prestigious and cutting-edge buildings, offering an extraordinary workplace experience.
This position requires periods of walking, standing, sitting and/or manual handling.
-
Concierge
2 weeks ago
Albion Park Rail, New South Wales, Australia WARRIGAL Full time $55,000 - $75,000 per yearPeople and Culture | AdministrationWarrigal Central ConciergeJoin a 2025 award-winning Illawarra-based organisation, proudly recognised with the Xref Engage Best Workplace Award and the Change Champion Award. We're looking for a Concierge who brings professionalism, sound judgement, and a genuine passion for delivering exceptional service to both visitors...
-
Concierge
1 week ago
Parramatta Park, Queensland, Australia Adecco Full time $60,000 - $80,000 per yearAs our Concierge, you will be responsible for delivering outstanding service and creating a welcoming environment for candidates, visitors and staff. You'll manage queries, security processes, and workplace safety while overseeing front of house operations and security administration. If you're organised, customer-focused, and ready to make an impact, this...
-
Head of Payroll
3 days ago
Macquarie Park, Australia Metcash Full timeAs the Head of Payroll your role will be to ensure that our people are paid accurately and on time, every time. It’s that simple. - well, almost. We do have a complex set of industrial instruments in place, so this position has a key role to play as an advisor on all matters associated with ensuring our payments are compliant, and Metcash fulfills its...
-
Concierge
2 weeks ago
Sydney Olympic Park, New South Wales, Australia Ambulance Service of NSW Full time $71,012 - $74,439 per yearPosition Title: ConciergeEmployment Type: Permanent Full-timeSalary Range: $71,012 - $72,739 per annum + 12% super + benefits (Snr Admin Assist Gde 1)Location: NSW Ambulance State Operations Centre, Sydney Olympic ParkApplication Close: Midnight of 4 September 2025Ready to take your hospitality and customer service skills to the next level? An exceptional...
-
Roster Liaison Officer
1 week ago
Macquarie Park, Australia Certis Security Australia Full timeCertis Security Australia is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including...
-
New Vehicle Concierge
1 week ago
Wetherill Park, Australia Suttons Full time $50,000 - $80,000 per yearJob Title: New Vehicle Concierge Location: Wetherill Park Suttons Motors Group which continues to be one of the leading family owned automotive retail groups in Australia. It's why "Sydney Trusts Suttons". We are on the lookout for a New Vehicle Concierge to join the Fleet team. The role will be responsible for delivering an exceptional delivery experience...
-
Head of Trade Fresh
1 week ago
Macquarie Park, Australia Metcash Full time**Join Our Team as the Head of Trade (Food) at Metcash!** **About This Role** As the Head of Trade for Food, you will lead and engage high performance trading teams who will source and negotiate the best deals with national and local suppliers based on Channel Strategies. **What you’ll do**: - Lead transformational approaches to Category planning and...
-
Head of Communications
2 weeks ago
Macquarie Park, Australia Catholic Healthcare Full time**Job Description**: **Head of Communications** - Permanent Full-time leadership position, 7 additional days off per year! - Based at Macquarie Park, a short walk from Metro Station + WFH options - Join a dynamic and talented Award-Winning Marketing Team - Growth Industry! Rewarding opportunity to make a difference We are looking for a creative, strategic...
-
Head of Project Management, Yes Agency
1 week ago
Macquarie Park, Australia Re Group Yes Full time**About Yes Agency** At Yes Agency, we create experiences that make Optus customers say ‘Yes’. Since we started out as IMM, ‘Yes’ has been at the heart of our business. When Optus launched in Australia 25 years ago, ‘Yes’ gave us the courage to challenge conventions and create a new type of telco. It’s with us today as we forward our mission...
-
Head of Sno Anz
1 week ago
Macquarie Park, Australia Merck KGaA Full timeWork Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans '“ so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix...