
Contact Centre Representative
6 days ago
**Date**:10 Jan 2025
**Location**: Osborne Park, WA, AU, 6017
**Company**:Silver Chain Group Limited
- **Competitive hourly rate + Super + 17.5% leave loading**:
- **Hybrid working options after probation period**:
- **Salary Packaging of up to $18,500**
**The opportunity**
Start the new year with Silver Chain Group and become part of our Contact Centre Team.
We have multiple vacancies commencing Monday **17th February** for suitably experienced Customer Service Representatives to join our Contact Centre team in Osborne Park, WA.
As one of the first points of contact, you will be responsible for providing outstanding service to our clients and internal customers with every interaction.
We are seeking Full-Time and Part
- Time Contact Centre Representatives who are available Monday to Sunday between 8am - 6pm.
Hourly Rate of $33.94 + Penalties + Super and Salary Packaging options.
**Key responsibilities**
- Deliver exceptional customer service with an empathetic and supportive attitude
- Creating peace of mind for our clients by providing exceptional service when handling inbound call enquiries
- Action any emergency calls efficiently whilst remaining calm
- Adhere to key performance indicators
**Hours**
- Fulltime_
Full-Time roles will be rostered across any 5 days, Monday -Sunday between 8am
- 6pm (with weekend availability being highly desirable).
- Part Time_
Part time roles require minimum 30 hours commitment per week, with the choice of working either **4** or **5** shifts Monday - Sunday between 8am-6pm
**Training**
You will be required to **undertake 4 weeks of compulsory paid full-time training** from Silverchain House in Osborne Park.
At Silverchain we are proud to support hybrid flexible working options. Once you have completed office-based training and we've set you up for success in the role you will be part of our hybrid work model.
**Start**
**Monday 17th February 2025 (non
- negotiable)**
**About you**
- Previous experience within a customer service environment
- Previous experience working in a contact centre desirable but not essential, as full training will be provided
- MUST hold a valid National Police Clearance or be willing to obtain one
- Strong attention to detail, excellent problem-solving skills and lateral thinking
- Experience working in a fast-paced environment with a passion to deliver exceptional customer service
- Possess excellent work ethic and behaviour
- Ability to clearly communicate effectively with customers and stakeholders
- The ability to work from home through a reliable internet connection (equipment provided)
- Ability to pick up and learn new systems quickly
**Benefits**
- Competitive hourly rate + super + the ability to salary package up to $18,550.
- Discounted private health insurance with Medibank, nib and HBF.
- Option to purchase 1-2 weeks extra leave per year
- Paid parental leave of 12 weeks.
- Comprehensive health and wellbeing resources and support (including 3 annual mental health service sessions for you and your family).
- Leave loading payment on top of your annual leave.
- Subsidised gym membership with participating gym partners.
**What is Salary Packaging?**
Salary packaging (also known as salary sacrifice) is an Australian Taxation Office (ATO) approved benefit that allows you to purchase a variety of goods and services, as well as pay bills (including mortgages, rent or living expenses) for certain items with your pre-tax salary. Salary packaging is a way for using tax-free dollars, that means you could pay less tax and keep more of your income when you salary package.
**How to apply**
**About Silverchain Group**
For nearly 130 years, Silverchain has been a leading provider of high-quality health and aged care in the homes and across Australia.
Join our team of more than 4,500 staff, caring for more than 115,000 clients across Australia. We’ll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.
-
Contact Centre Professional
2 weeks ago
Parramatta Park, Queensland, Australia beBeeClientService Full time $55,000 - $85,000Job Title: Contact Centre ProfessionalAbout the RoleThis is a key contact centre position where you will be the first point of contact for clients and financial advisers, delivering exceptional service via phone, email, and web chat.You will handle inbound calls and emails from clients and financial advisers.Provide accurate information and support across...
-
Contact Centre Specialist
2 days ago
Macquarie Park NSW, Australia Optus Full time $80,000 - $120,000 per yearWe're on the lookout forContact Centre specialiststo support one of the most significant Federal Government Contact Centre operations in the country. If you're passionate about delivering exceptional service, thrive in a NOC-style environment, and want to work with cutting-edge technology, this is your opportunity. The role begins with 3 days onsite,...
-
Test Analyst
1 week ago
Macquarie Park, Australia FinXL Full time**Job details**: - Posted 27 May 2025 - SalaryNegotiable - LocationMacquarie Park - Job type Contract - DisciplineCustomer Experience - Reference90M0670423_1748303526 **Job description**: **Job Title**: Test Analyst - Contact Centre Modernisation Project **Location**: Sydney / Brisbane **Contract Duration**: 12 Months with Potential Extensions **Clearance...
-
Customer Service Representative
1 week ago
Wetherill Park, Australia Sunled Energy Full timeSunled Energy is looking for a full time Customer Service Representative to handle various duties in our Wetherill Park office. - Ability to communicate effectively with customers over the phone as over 90% of your work will involve calling customers for the following reasons: (a) Booking/Updating customers on installation times. (b) Contacting customers to...
-
Contact Centre Operator Silverwater
3 weeks ago
Parramatta Park, Queensland, Australia Bridgestone Australia Limited Full timeWhat's in it for you?Work for a global leader and trusted brandConvenient location (Silverwater) - no city commuteEnjoy a supportive and collaborative team environment.On the job training.Access to continuous learning and development opportunities.Competitive salary package and generous staff discountsBe part of an organisation that is serious about...
-
Customer Service Representative
2 days ago
Osborne Park, Australia Robert Half Full timeIf you have a passion for providing exceptional service and are looking for an opportunity to grow in a dynamic environment, we want to hear from you! **The Company**: Join a thriving team and be at the forefront of shaping the perfect customer experience! Our client within the manufacturing industry are seeking a dedicated and experienced customer service...
-
Sales Contact Centre Manager
2 days ago
Sydney Olympic Park, Australia My NRMA Full time**Company Description** We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising. That's...
-
Veterinary Training Centre Assistant
1 week ago
Osborne Park, Australia VetPartners Full time**The VetPartners Veterinary Training Centres is looking for a casual training assistant to join our team!**: - ** Calling all Veterinary Practice Managers and Veterinary Nurses!**: - ** Perth based position** The Veterinary Training Centres, as part of VetPartners, are dedicated to empowering clinical excellence through elevating the skills and knowledge...
-
Customer Service
2 weeks ago
Bedford Park, Australia Westpac Group Full timeMultiple full time, permanent roles available in Bedford Park, starting May - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + hybrid work arrangements after 12 months **The Team** Virtual Banking are the customer service specialists of the Westpac Group, providing the best service over the phone, to...
-
Customer Contact Officer
2 weeks ago
Davoren Park, Australia City of Playford Full time**Full Time / Fixed Term Contract (7 months)** **Classification: GO3 ($75,550 + Superannuation)** **About the Role...** A full-time position has become available within our Customer Contact team as a Customer Contact Officer to work across both Call Centre and Front Desk environments. Our core business hours are 9:00am - 5:00pm Monday to Friday and work...