Customer Care Officer

5 days ago

Clovelly Park, Australia Humanology Full time

Join a highly regarded multi-national organisation & thrive in a supportive team environment
- Immediate start available - perm. full-time position based in Tonsley
- Competitive salary + super + growth & development opportunities

Nice now has an exciting opportunity for an experienced and passionate Customer Care Officer to join their high performing team

**About the Opportunity**

Your key responsibilities will include:

- Servicing complex customer enquiries in an inbound contact centre
- Providing customers with up-to-date product information
- Being an expert across a range of products and services
- Playing an integral role in developing and maintaining strong customer and third-party relationships
- Acting as the first point of resolution
- Meeting and exceeding customer focused KPI’s
- Lead generation and referrals for the wider business
- Updating all procedural documentation relating to the Sales role
- Establishing effective relationships and collaborations with other departments

**About You**

To be successful in this role, you will be customer-focussed with a demonstrated 2+ years minimum experience in a similar customer service/call centre position. To effectively resolve client enquiries, you will have strong problem-solving skills with the ability to prioritise and work to deadlines.

In addition to the above, to be successful in this role you will have/be:

- Excellent interpersonal, written, and verbal communication and negotiation skills, including telephone manner
- The ability to develop and maintain meaningful relationships with both internal and external stakeholders
- Ability to work autonomously
- Technically savvy with the capability to work with/navigate many IT systems including Microsoft Excel and an ERP System (AX)
- A current valid Australian driver’s licence

**About Our Client**

Nice sells its products to over 100 countries with 24 branches in 5 continents, 14 production plants, 13 R&D centres and 2.300 employees, contributing to spread the Made in Italy worldwide, with its high-quality solutions that wisely blend technology, design, innovation, digital connectivity and ease of use.

Nice’s Vision “a world without barriers” and the mission “simplify everyday movements” put the people and their wonder at the centre of the equation, managing automation with the maximum control, safety, and customisation. Nice recognises the value of sustainability, delivering solutions to optimise natural light and heat building management, in addition to photovoltaic powered systems.

We've shared the client's name to help you assess your suitability for the role. Please DO NOT contact them directly.

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