eCommerce Product Manager Pan Asia

Description
*Description/Background:
Whether you're a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we're
Already on it*
That's why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

From the start-ups to the been-there-done-that's, our commerce platform connects millions of businesses with their customers. Our cloud-native, easy-to-integrate solutions make scaling seamless. We help businesses build long-term solutions for their customers. Systems that are easier to integrate and future-ready. End-to-end solutions for top-to-bottom commerce.

Cloud-native tech meets on-the-ground support. Innovation starts with us. One platform for POS and software? Now that's Genius. Everything merchants need, all in one easy-to-implement solution.

We keep payments safe and seamless, however and wherever they happen. We're trusted by leading developers and platforms to handle the hard stuff — creating robust, reliable systems that integrate seamlessly into existing ecosystems.

*Purpose of the Role:*
The ecommerce product manager is responsible to lead the strategy, development and optimisation of the end-to-end eCommerce payment experience across GP digital commerce platforms. This role ensures that customers can seamlessly, securely and confidently complete purchases using their preferred payment methods while the business benefits from increased conversion, reduced payment friction, cost effective processing and global scalability. Working as the intersection between sales, technology, finance and compliance, the product manager owns the roadmap for capabilities including checkout, integrations, fraud prevention and post transaction flows such as refunds and chargebacks.

*Responsibilities:
Product domain: eCommerce (card-not-present) payments*

• Product development to determine what products and features to build and enable based on feedback from internal and external customers.
• Understand the competitive landscape of payments and payment-related industries using data and insights to drive the solution and deliver effective feature sets within APAC.
• Partners with the International Product organisation to understand key global developments of product to bring best in class solutions to market and export best in class solutions to the world.

*Product strategy and thought leadership*

• Product development to determine what products and features to build and enable based on feedback from internal and external customers.
• Understand the competitive landscape of payments and payment-related industries using data and insights to drive the solution and deliver effective feature sets within APAC.
• Partners with the International Product organisation to understand key global developments of product to bring best in class solutions to market and export best in class solutions to the world.

*Product discipline and ways of working*

• Lead feature/design workshops to drive alignment and creativity in solution design.
• Own go-to-market approach for your product, effectively communicating upcoming releases internally and externally.
• Lead change management processes for eCommerce domain, engaging with teams early to ensure understanding, buy-in and optimal operational process are put in place to support any launches of product updates/changes.

*Target state architecture*

• Deliver on target-state process maps for domain with an initial focus to deliver Target Architecture Model (TAM) based on guidance from APAC eCommerce lead.
• Take ownership of the full end-to-end. Work with teams and stakeholders to solve product related problems, and own decisions to ensure the right outcome is delivered.

*Drive commercial outcomes*

• Lead the domain with a client first approach and a commercial mindset.
• Work with domain lead to report on product performance to the APAC senior leadership team and country managers to help inform decisions on product roadmap and lifecycle.
• Work with finance, marketing, and sales to deliver competitive pricing strategies and creation of sales / customer assets.

The above statements are intended to describe the general nature and level of work being performed.

They are not intended to be an exhaustive list of responsibilities, duties and skills required.

*Experience and Expertise*

• 6+ years' experience as a Product Manager covering the full breadth of product design, development and life cycle management in a hardware or software solutions based organisation, ideally within payments, Banking, FinTech or eCommerce.
• Passionate about delivering great customer experiences and bringing products to life that scale, representing the voice of the customer.
• Growth mindset to continually refine and improve experiences.
• You are a collaborative operator who can bring together diverse perspectives from across the business and prioritise product solutions to deliver the greatest value.
• Demonstrated values of Passion, Care, Accountability, Excellence and Ingenuity to collaborate with team and deliver outcomes in a global matrix organsiation.

Preferred

• Demonstrated delivery of product within the APAC region and an understanding of payments product requirements across the region.
• Knowledge and/or experience working in an agile environment.
• Being adept in project management including experience using various project management techniques would be advantageous.

*Key Relationships*

• Peers within in the APAC eCommerce domain
• APAC product team
• International product eCommerce domain team
• Regional sales teams
• Technology teams