Sales Administrator

2 days ago

Archerfield QLD, Australia Ettason Pty Ltd Full time $55,000 - $60,000 per year

About us

We are a fast-growing FMCG company located in major Australian cities specializing in the importing and distribution of Asian food products to Australia and New Zealand markets. An opportunity exists in Brisbane, for an experienced Sales Administrator to work in a fast-paced environment.

An exciting opportunity to join a fast-growing Asian food wholesale company. Be an integral part of our dynamic sales team.

Accountabilities & Responsibilities:

Order Processing

  • Taking orders from customers via emails, fax, or EDI system
  • Liaise with internal stakeholders, including warehouse and distribution, and purchasing to check the stocks and ensure the deliveries on time
  • Actively engage with external customers to understand customers request and ensure the orders are processed correctly and timely

Data Entry

  • Perform a variety of data entry activities in accordance with the established departmental procedures
  • Enter orders for the assigned business units
  • Input the correct pricing according to the appropriate customer group
  • Check all orders at the end of the day

Sales Report

  • Prepare and distribute various sales reports as required by the department

Customer Service

  • Assist with telephone inquiries and phone orders related to the company's products, pricing, and services for all business units
  • Involved in resolving customer complaints according to the company's policy and procedures
  • Ensure customer orders are invoiced correctly, picked and printed, and delivered on time
  • Communicate all 'out of stock items to customers

Tele-marketing

  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services,
  • Explain products and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.

General Administration

  • Performs clerical and administrative support duties for the department including filing, maintenance of records and files, and other duties as required by the Manager

Skills required:

  • Minimum 1-year experience in a similar role, ideally gained within the National FMCG industry.
  • Able to communicate in Cantonese and/or Mandarin
  • Fluent in English
  • Excellent written and verbal communication skills
  • Exceptional telephone manner
  • Customer orientation and ability to build relationships internally & externally
  • Exceptional organizational and time management skills
  • Outgoing, assertive, and proactive
  • Intermediate level of Microsoft Office skills, especially proficient in Excel worksheets
  • Experience in Dynamics 365 system would be highly regarded but not essential
  • Team player

Job Types: Full-time, Permanent

Pay: $55,000.00 – $60,000.00 per year

Benefits:

  • Employee discount
  • Salary packaging

Experience:

  • Microsoft Dynamics 365: 1 year (Preferred)
  • Sales administration: 2 years (Preferred)
  • Order Processing: 2 years (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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