Customer Services Representative

12 hours ago

Eagle Farm Queensland Australia Alpha Group Full time $45,000 - $65,000 per year

About us

Alpha Car Hire is one of Australia's leading independent car hire providers, delivering affordable, reliable, and customer-first rental solutions. We're a fast-growing company dedicated to providing exceptional experiences for our customers.

The Customer Experience Representative is an important role within our operations as they are the front facing and main point of contact with our customers. We are looking for someone who prides themselves on exceptional customer service and is willing to go the extra mile to ensure our customers enjoy a smooth, positive, and seamless experience. To equip you to deliver this experience, full training will be provided.

About the role

Reporting to the Branch Manager, we are seeking multiple roles on a Casual basis for our Eagle Farm branch. Full time permanent roles are also available for the right candidate.

In this role, your key responsibilities are:

  • Provide a positive experience to our customers over the phone and in person.
  • Managing car hire rental agreements – on-hire and off-hire
  • Complete all associated paperwork in an efficient and timely manner
  • Check vehicles in and out
  • Record any vehicle damage and organize relevant maintenance checks, as required.
  • Sell associated rental products and services over the counter
  • Refuel and move vehicles through the branch in a safe manner
  • Ensure the branch is always maintained in a clean and tidy manner.
  • Ensure compliance with workplace health and safety policies, rules, and guidelines always.

About you

To succeed in this role, you will have:

  • Flexibility to work on a rostered system across weekdays, weekends and public holidays (essential)
  • A Driver's licence (essential), preferably an Open Driver's licence (highly regarded)
  • Computer skills are a must (essential)
  • Experience in an administrative, rental, sales, or service role (highly regarded)
  • Exceptional customer service and communication skills.
  • Ability to prioritise and manage competing priorities.
  • Problem solving skills and the ability to handle customer complaints
  • Be agile and able to work at pace.
  • Must have own reliable transport to and from the branch

Ready to Apply?

If you can deliver delight and sprinkle joy into every customer interaction, then hit the Apply Now button and send us your CV and cover letter. We would love to have a chat with you

  • Customer Service Representative

    5 days ago

    Eagle Farm, Australia Nikpol Full time

    Family owned company Nikpol, known for their on-trend interior design products and finishes are looking for a Customer Service Representative to join our growing Nikpol Family. With over 40 years of experience Nikpol has grown from a two man operation to become a leading supplier for the new home, renovation and commercial joinery market across Australia....

  • Customer Service Representative

    2 weeks ago

    Eagle Farm, Australia Protecta Full time

    **Introduction**: About Us Protecta Group is a family owned, Australian business offering a niche range of temporary protection products and solutions. Established over 15 years ago we have enjoyed exceptional growth over the past 10 years and we have strong plans in place to deliver sustained growth moving forward. Our working environment is customer...

  • Customer Service Representative

    5 days ago

    Eagle Farm, Australia JUCY Full time

    JUCY Rentals has an exciting new opportunity in our Brisbane Branch! We are looking for a Customer Services Representative to deliver outstanding customer focused results on a daily basis and help our customers live out their traveling dreams! **Role Responsibilities**: - Meeting and greeting customers from all over the world - Working within a team to...

  • Customer Service Representative

    1 week ago

    Eagle Farm, Australia Simba Car Hire Brisbane Airport Full time

    **Immediate Start** **Role Overview**:In this role, you will not only provide exceptional service to our valued customers but also play a key role in business development, team building, and sales. We're searching for someone who thrives on interaction, is committed to exceeding client expectations, and is keen on creating an ethical, competent, and...

  • Customer Service Representative

    2 weeks ago

    Eagle Farm, Queensland, Australia Reliance Worldwide Full time $60,000 - $90,000 per year

    Plumbing Matters. We make it better. Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating and construction to make our customers' lives easier, while sustainably delivering unrivalled returns.  We are publicly listed on the Australian stock exchange (ASX) and headquartered in Atlanta, Georgia, USA with regional...

  • Customer Service Representative

    2 weeks ago

    Eagle Farm, Queensland, Australia adt Australia Pty Ltd Full time $60,000 - $80,000 per year

    About the CompanyAt a.hartrodt, we're not just a company; we're a legacy of 138 years in global shipping, still proudly family-owned. We're seeking passionate talent to join our dynamic team and dive into the exciting world of international logistics, working directly with top-tier Australian Customs and Quarantine partners.We offer a vibrant, fast-paced...

  • Customer Support Representative

    1 week ago

    Eagle Farm, Queensland, Australia Haynes Group Full time $60,000 - $80,000 per year

    Haynes Group is part of a large family of companies, and we pride ourselves on the fact that we can offer solutions to our customers. We believe that people do amazing things and surrounding ourselves with people who are as committed as us at providing a safe and highly productive working environment for our employees.Haynes is seeking experienced Customer...

  • Customer Service Representative

    1 week ago

    Chevallum, Queensland, Australia Static Services Pty Ltd Full time $18,000 - $52,000 per year

    Static Services are looking for a friendly, organised, Customer Service Representative with excellent communication skills to join their supportive team.Job Summary:As a Customer Service team member at Static Services you will play a vital role in ensuring our customers' satisfaction while effectively coordinating and managing schedules for our team. You...

  • Customer Service Representative

    16 hours ago

    Brisbane, Queensland , Australia Alpha Group Full time $45,000 - $65,000 per year

    About usAlpha Car Hire is one of Australia's leading independent car hire providers, delivering affordable, reliable, and customer-first rental solutions. We're a fast-growing company dedicated to providing exceptional experiences for our customers. The Customer Experience Representative is an important role within our operations as they are the front facing...

  • Customer Service Representative

    18 hours ago

    Lytton, Queensland, Australia Private Advertiser Full time $40,000 - $60,000 per year

    National Food Services Business seeking enthusiastic and driven customer service representativesKey ResponsibilitiesBe the first and key point of contact for our customers;Create and maintain excellent customer relationships;Process customer orders and/or enquires;Perform administrative and general office tasks as required.Key Competencies, Skills and...