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Customer Service Representative

3 weeks ago

Eagle Farm, Australia JUCY Full time

JUCY Rentals has an exciting new opportunity in our Brisbane Branch We are looking for a Customer Services Representative to deliver outstanding customer focused results on a daily basis and help our customers live out their traveling dreams

**Role Responsibilities**:

- Meeting and greeting customers from all over the world
- Working within a team to assist the Branch Manager/Team Leader in providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across branch operations.
- Dispatching and returning rental cars and campervans - including providing demonstrations to our customers on the operational features of our campervans.
- Conducting pre-hire vehicle basic safety inspections and quality checks to ensure vehicles are presented to a high standard and in a roadworthy condition (training provided)
- Driving sales - rentals, excess reduction, and ancillary sales.
- Vehicle Detailing - Interior and exterior car and campervan detailing
- Campervan linen laundry - pitching in with the team to process laundry on site
- Working within a team to ensure the branch is always clean and tidy.
- Liaising effectively with external service providers

**We are looking for someone who has**:

- Experience in delivering exceptional face to face customer service
- A desire for a hands-on role in the Tourism or Rental Vehicle Industry
- Rental car and campervan experience preferred (but not essential)
- Proven sales experience is desirable
- Ability to multitask in a fast-paced dynamic workplace and remain calm under pressure
- Impeccable attention to detail
- Proven conflict resolution skills and negotiation skills
- Great computer skills to operate our Rental Reservation System and Office Products.
- Ability to establish and maintain supplier & service centre relationships
- Experience with minor domestic car/campervan repairs
- Vehicle detailing experience is desirable
- A full driver’s licence
- Availability to work weekends and public holidays

**At JUCY we offer**:

- Opportunity to take your career further in the Tourism industry
- Amazing company culture, working in a fun team environment with people from all over the world
- Great JUCY perks, such as 5 days free campervan/car hire in Australia and New Zealand, and discounts at some of Australasia’s top Tourism and Hospitality attractions and destinations.
- Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day.

We can't promise that this job will be easy, but we can promise support and the opportunity to work in a fun and vibrant environment, as part of a passionate and motivated team